GoKawiilApple to shut down its Support Community forums on Nov. 20
Apple has blocked new posts on its Apple Support Community site and announced it will permanently close the forums on Nov. 20. The platform, which began as Apple Tech Exchange in 1998 and was renamed several times before becoming Apple Support Community in 2011, let users trade DIY troubleshooting advice for nearly three decades. An Apple spokesperson told CNET the move followed a review of its strategy and customer needs, and the company is directing users to its official support site, chat, phone lines and in-store help instead.
GoKawiil's interpretation of the reporting above, not reported fact.
Apple's closure makes it one of the first major US tech firms to abandon a long-running peer support forum, while rivals like Google and Amazon still maintain theirs, which could suggest a broader rethink of how companies handle community-driven help. The shift may also reflect how platforms like Reddit and AI chat tools have reduced reliance on brand-specific forums for troubleshooting, though Apple has not stated this as a reason.
- Apple Support Community forums close permanently on Nov. 20.
- New posts are already blocked as of this week.
- Apple is directing users to official support channels instead of peer forums.
Source: cnet.com — Tyler Lacoma, 2026-11-12
Published there as: “Apple Support Community Is Shutting Down, as DIY Advice Bites the Dust”
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