AI is returning to Taco Bell and McDonald's drive-thrus - will customers bite this time?
Matt Cardy/Contributor/Getty Images News via Getty Images Follow ZDNET: Add us as a preferred source on Google. ZDNET's key takeaways Fast-food chains are experimenting with AI in drive-thrus. Previous gen AI order-takers failed. AI voice tech is playing a larger role in customer service. Fast-food restaurants like Taco Bell and McDonald's tried to integrate AI into their daily operations, but rethought their decisions when customers complained. According to the Wall Street Journal, custom