GoKawiil - Tech News

1.

EmTech AI 2026: The Rise of the AI Platform (technologyreview.com)

2026-07-08 | by Mit Technology Review Editors | tags: com list, continue, continue message

2.

The Key to Growing Revenue May Be Right Under Your Nose. Here’s What Too Many Entrepreneurs Miss. (feeds.feedburner.com)

2026-06-26 | by Jackie Cullen | tags: entrepreneurship, customer service, front-line employees

3.

Thanks for Crushing the Submissions Inbox. We're Trying to Keep Up (darkreading.com)

2026-06-26 | tags: submissions inbox, response time, user support

4.

Customers Are Ditching Companies That Force Them to Talk to an AI Agent (futurism.com)

2026-06-25 | by Victor Tangermann | tags: ai agent, customer service, parloa

5.

70% of companies deploying customer service AI agents see ROI in 60 days (zdnet.com)

2026-06-24 | by Vala Afshar | tags: salesforce, agentic ai, customer service

6.

Chatbots vs. Virtual Assistants — Which is Better? A Complete Guide For Your Business Needs (feeds.feedburner.com)

2026-06-22 | by Dmitrii Khasanov | get Smart Speaker with Virtual Assistant → | tags: chatbots, virtual assistants, entrepreneur

7.

Salesforce acquires AI customer service platform Fin for $3.6B (techcrunch.com)

2026-06-15 | by Amanda Silberling | get Salesforce Einstein AI → | tags: salesforce, fin, ai customer service

8.

Salesforce acquires AI customer service platform Fin for $3.6 billion (techcrunch.com)

2026-06-15 | by Amanda Silberling | get Salesforce Einstein AI Toolkit → | tags: salesforce, fin, ai customer service

9.

Why the Smartest Entrepreneurs Are Using AI to Be More Human, Not Less (feeds.feedburner.com)

2026-06-15 | by Chris Flood | get AI-powered Business Assistant → | tags: small business, customer service, social media

10.

Your AI-Powered Customer Service Is Putting Brand Trust on the Line. Here’s How to Optimize It. (feeds.feedburner.com)

2026-06-11 | by Chongwei Chen | get AI Customer Service Software → | tags: customer, customer service, human

11.

How AI agents will transform your customer service - despite 3 hurdles (zdnet.com)

2026-06-03 | by Vala Afshar | get AI Customer Service Chatbot → | tags: ai agents, customer service, survey

12.

Your AI-Powered Customer Service Is Quietly Destroying Brand Trust. Here’s What Needs to Change. (feeds.feedburner.com)

2026-06-01 | by Chongwei Chen | get AI Customer Service Software → | tags: ai customer service, brand trust, chatbots

13.

Norse Atlantic Airways Offers Dirt-Cheap Tickets. There’s a Catch (wired.com)

2026-06-01 | by Caroline Haskins | get Travel Backpack for Budget Flyers → | tags: norse atlantic airlines, ai customer service, flight cancellations

14.

This Verizon user owed $400, but the carrier made an unexpected move (androidauthority.com)

2026-05-29 | get Verizon Prepaid Card → | tags: verizon, overdue balance, customer service

15.

This Global Survey Reveals a Brutal Truth About AI in Customer Service. Here’s What Every Leader Needs to Hear. (feeds.feedburner.com)

2026-05-26 | by Natalie Ruiz | get AI Customer Service Chatbot → | tags: customer service, human support, onepoll

16.

Opinion | Bring Back Human Support (feeds.content.dowjones.io)

2026-05-25 | get Customer Service Headset → | tags: human support, automated messages, customer service

17.

Typewise (YC S22) Is Hiring an AI Growth Engineer (Zurich or Remote) (news.ycombinator.com)

2026-05-21 | get AI Growth Engineering Book → | tags: typewise, ai agent platform, customer service

18.

Intercom changes name to Fin (news.ycombinator.com)

2026-05-13 | by Eoghan Mccabe | get Intercom Customer Messaging Platform → | tags: intercom, fin, customer service

19.

‘There Were a Lot of Naysayers’: Half of T-Mobile’s Customer Calls Are Now AI — And That’s Just the Beginning (feeds.feedburner.com)

2026-05-05 | by Sherin Shibu | get AI Customer Service Headset → | tags: t-mobile, voice ai, customer service

20.

In the age of AI, leadership starts with listening (feeds.feedburner.com)

2026-04-30 | get Smart Voice Assistant Speaker → | tags: customer service, feedback analysis, automation

21.

Netomi raises $110 million as Accenture and Adobe bet on AI for customer service (venturebeat.com)

2026-04-30 | get AI Customer Service Chatbot → | tags: netomi, accenture, adobe

22.

I’m tired of Verizon’s customer service, but is the grass any greener on the other side? (androidauthority.com)

2026-04-29 | tags: verizon, android authority, t-mobile

23.

There’s no rogue McDonald’s AI bot, but ‘prompt injection’ is still a risk for companies (feeds.feedburner.com)

2026-04-24 | get AI Prompt Injection Defense Kit → | tags: mcdonalds, prompt injection, ai bots

24.

No, McDonald’s AI bot didn’t go rogue, but ‘prompt injection’ is still a risk for companies (feeds.feedburner.com)

2026-04-24 | get AI Prompt Injection Security Kit → | tags: mcdonalds, ai bot, prompt injection

25.

Pie Day 2026 (technologyreview.com)

2026-04-17 | by Mit Alumni News Staff | get Pie Baking Set → | tags: pie day, 2026, technologyreview

26.

The future of everything is lies, I guess – Part 5: Annoyances (news.ycombinator.com)

2026-04-11 | get Smartphone Screen Cleaning Kit → | tags: machine learning, large language models, customer service

27.

People ‘Hate’ AI Customer Service Chatbots. Here’s Why Companies Keep Using Them Anyway. (feeds.feedburner.com)

2026-04-06 | by Jonathan Small | get AI Customer Service Chatbot → | tags: ai customer service, qualtrics, zendesk

28.

Hims & Hers warns of data breach after Zendesk support ticket breach (bleepingcomputer.com)

2026-04-03 | get Zendesk Support Ticket Management → | tags: zendesk, telehealth, hims & hers

29.

How NiCE Cognigy envisions the human-agent balancing act for delivering top customer service (zdnet.com)

2026-03-27 | by Omer Minkara | get Customer Service AI Toolkit → | tags: nice, cognigy, customer service

30.

AI job paradox: Occupations seeing greatest losses also see greatest gains - here's why (zdnet.com)

2026-03-10 | by Joe Mckendrick | get Artificial Intelligence → | tags: ai job paradox, snowflake, it operations