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ChatGPT is crushing rivals in the AI chatbot race by all measures - but for how long?

Elyse Betters Picaro / ZDNET Follow ZDNET: Add us as a preferred source on Google. ZDNET's key takeaways ChatGPT is number one by a wide margin. AI search services like Perplexity are nibbling at Google's dominance. History tells us ChatGPT's lead is far from insurmountable. It won't come as any surprise to you that OpenAI's ChatGPT is easily the most popular of all the AI chatbots. All four of the main sites tracking chatbots -- Comscore, OneLittleWeb, Statcounter, and TechGaged -- agree

Meta has introduced revised guardrails for its AI chatbots to prevent inappropriate conversations with children

Business Insider has obtained the guidelines that Meta contractors are reportedly now using to train its AI chatbots, showing how it's attempting to more effectively address potential child sexual exploitation and prevent kids from engaging in age-inappropriate conversations. The company said in August that it was updating the guardrails for its AIs after Reuters reported that its policies allowed the chatbots to "engage a child in conversations that are romantic or sensual," which Meta said at

Apple’s ‘Veritas’ chatbot is reportedly an employee-only test of Siri’s AI upgrades

According to Bloomberg’s Mark Gurman Apple is testing Siri’s upcoming revamp using an internal chatbot called Veritas. The company’s struggles as it tries to keep pace in the AI race are no secret. The next-gen Siri has been delayed multiple times and the debut of Apple Intelligence was met with a tepid response. Veritas gives Apple the ability to quickly develop, test, and collect feedback on new Siri features like “search[ing] through personal data… and perform[ing] in-app actions like editing

Bloomberg: Apple using a ChatGPT-style app to test next-gen Siri

As Apple continues its work on a revamped version of Siri, a new report from Bloomberg today has details on the company’s testing process. Mark Gurman reports that Apple has developed a “ChatGPT-like app to help test and prepare” for the launch of the next-generation version of Siri. The report details that Apple doesn’t currently plan to launch the app to the public. Instead, the company is using it as a way to evaluate new features for Siri. Bloomberg explains: “The app essentially takes the

The AI Hype Index: Cracking the chatbot code

Separating AI reality from hyped-up fiction isn’t always easy. That’s why we’ve created the AI Hype Index—a simple, at-a-glance summary of everything you need to know about the state of the industry. Millions of us use chatbots every day, even though we don’t really know how they work or how using them affects us. In a bid to address this, the FTC recently launched an inquiry into how chatbots affect children and teenagers. Elsewhere, OpenAI has started to shed more light on what people are act

Facebook adds an AI assistant to its dating app

Facebook Dating has added two new AI tools, because clearly a large language model is what the search for love and companionship has been missing all this time. The social media platform introduced a chatbot called dating assistant that can help find prospective dates based on a user's interests. In the blog post announcing the features, the example Meta provided was "Find me a Brooklyn girl in tech." The chatbot can also "provide dating ideas or help you level up your profile." Dating assistant

Parents Of Kids Allegedly Killed and Harmed by AI Give Emotional Testimony on Capitol Hill, Urge Regulation

Parents who allege their children were abused, physically harmed, and even killed by AI chatbots gave emotional testimonies on Capitol Hill on Tuesday during a hearing about risks to young users posed by the tech — all while urging lawmakers to enforce regulation in a landscape that remains a digital Wild West. There were visible tears in the room as grieving parents recounted their painful stories. According to the lawmakers on the US Senate Judiciary Subcommittee on Crime and Terrorism, the b

Amazon is creating more tools to fill its site with AI ads

is a news writer who covers the streaming wars, consumer tech, crypto, social media, and much more. Previously, she was a writer and editor at MUO. Posts from this author will be added to your daily email digest and your homepage feed. Amazon is opening the door to even more AI ads by offering sellers access to a new chatbot that can generate promos with a simple text prompt. With the new tool, Amazon sellers can describe the type of ad they’d like to see, and the AI chatbot will draw from a s

Millions turn to AI chatbots for spiritual guidance and confession

On Sunday, The New York Times reported that tens of millions of people are confessing secrets to AI chatbots trained on religious texts, with apps like Bible Chat reaching over 30 million downloads and Catholic app Hallow briefly topping Netflix, Instagram, and TikTok in Apple's App Store. In China, people are using DeepSeek to try to decode their fortunes. In her report, Lauren Jackson examined "faith tech" apps that cost users up to $70 annually, with some platforms claiming to channel divine

OpenAI Reveals How (and Which) People Are Using ChatGPT

Large language models largely remain black boxes in terms of what is happening inside them to produce the outputs that they do. They have also been a bit of a black box in terms of who is using them and what they are doing with them. OpenAI, with some help from the National Bureau of Economic Research (NBER), set out to figure out what exactly its growing user base is getting up to with its chatbot. It found a surprising amount of personal use and a closing “gender gap” among its frequent users.

Users turn to chatbots for spiritual guidance

In Brief AI-powered chatbots play a growing role in spiritual life, according to a New York Times story that examines the popularity of religious chatbots and apps. The Times notes that an app called Bible Chat has been downloaded more than 30 million times, while another app, Hallow, reached the number one spot in Apple’s App Store last year. For the most part, these apps are supposed to point people to religious doctrine and scripture to answer their questions, although at least one website

Chatbox app is back on the US app store

Hello everyone, I have great news to share: After three months of fighting, our Chatbox app is finally back on the U.S. App Store! 🎉 What happened? In April 2025, another company with an app of the same name filed a dispute with Apple, claiming they held a trademark for the word “Chatbox.” I believe this claim was baseless, because: "Chatbox" is a widely used, generic word across the internet, and their trademark application had already been initially rejected by the USPTO. We were the fir

AI 'friend' chatbots probed over child protection

AI 'friend' chatbots probed over child protection The seven companies - Alphabet, OpenAI, Character.ai, Snap, XAI, Meta and its subsidiary Instagram - have been approached for comment. The impacts of AI chatbots to children is a hot topic, with concerns that younger people are particularly vulnerable due to the AI being able to mimic human conversations and emotions, often presenting themselves as friends or companions. The Federal Trade Commission (FTC) is requesting information on how the c

FTC to AI Companies: Tell Us How You Protect Teens and Kids Who Use AI Companions

The Federal Trade Commission is launching an investigation into AI chatbots from seven companies, including Alphabet, Meta and OpenAI, over their use as companions. The inquiry involves finding how the companies test, monitor and measure the potential harm to children and teens. A Common Sense Media survey of 1,060 teens in April and May found that over 70% used AI companions and that more than 50% used them consistently -- a few times or more per month. Experts have been warning for some time

FTC launches inquiry into AI chatbot companions from Meta, OpenAI, and others

The FTC announced on Thursday that it is launching an inquiry into seven tech companies that make AI chatbot companion products for minors: Alphabet, CharacterAI, Instagram, Meta, OpenAI, Snap, and xAI. The federal regulator seeks to learn how these companies are evaluating the safety and monetization of chatbot companions, how they try to limit negative impacts on children and teens, and if parents are made aware of potential risks. This technology has proven controversial for its poor outcom

The FTC is investigating companies that make AI companion chatbots

The Federal Trade Commission is making a formal inquiry into companies that provide AI chatbots that can act as companions. The investigation isn't tied to any kind of regulatory action as of yet, but does aim to reveal how companies "measure, test, and monitor potentially negative impacts of this technology on children and teens." Seven companies are being asked to participate in the FTC's investigation: Google's parent company Alphabet, Character Technologies (the creator of Character.AI), Me

FTC orders AI companies to hand over info about chatbots’ impact on kids

is a senior policy reporter at The Verge, covering the intersection of Silicon Valley and Capitol Hill. She spent 5 years covering tech policy at CNBC, writing about antitrust, privacy, and content moderation reform. The Federal Trade Commission (FTC) is ordering seven AI chatbot companies to provide information about how they assess the effects of their virtual companions on kids and teens. OpenAI, Meta, its subsidiary Instagram, Snap, xAI, Google parent company Alphabet, and the maker of Cha

Alphabet, Meta, OpenAI, xAI and Snap face FTC probe over AI chatbot safety for kids

In this photo illustration a virtual friend is seen on the screen of an iPhone on April 30, 2020, in Arlington, Virginia. The Federal Trade Commission on Thursday announced it is issuing orders to seven companies including OpenAI, Alphabet , Meta , xAI and Snap to understand how their artificial intelligence chatbots potentially negatively affect children and teenagers. The federal agency said AI chatbots may be used to simulate human-like communication and intrapersonal relationships with use

A California bill that would regulate AI companion chatbots is close to becoming law

The California State Assembly took a big step toward regulating AI on Wednesday night, passing SB 243 — a bill that regulate AI companion chatbots in order to protect minors and vulnerable users. The legislation passed with bipartisan support and now heads to the state Senate for a final vote Friday. If Governor Gavin Newsom signs the bill into law, it would take effect January 1, 2026, making California the first state to require AI chatbot operators to implement safety protocols for AI compan

AI Companion App Shuts Down Amid Controversy

In the frenetic world of artificial intelligence, virtual companions have exploded into a market all their own. A recent survey found that some 72 percent of teens said they've experimented with artificial buddies. Of those, over 50 percent say they have a regular relationship with the chatbots. But there's no guarantee those companions will stick around forever — something users of the AI startup Dot are learning the hard way after the company announced it was going belly up on Friday. Found

FTC commissioner questions status of Snap AI chatbot complaint: 'People deserve answers'

U.S. Federal Trade Commission Commissioner Rebecca Slaughter raised questions on Friday about the status of an artificial intelligence chatbot complaint against Snap that the agency referred to the Department of Justice earlier this year. In January, the FTC announced that it would refer a non-public complaint regarding allegations that Snap's My AI chatbot posed potential "risks and harms" to young users and said it would refer the suit to the DOJ "in the public interest." "We don't know what

Apple has reportedly launched an AI chatbot, but it's not for the iPhone 17 (or you)

Jason Hiner/ZDNET Follow ZDNET: Add us as a preferred source on Google. ZDNET's key takeaways Apple has reportedly launched an AI chatbot for its retail staff. Asa is intended to be an automated digital sales assistant. The chatbot arrives just weeks before the launch of iPhone 17. Apple has reportedly launched a new AI chatbot -- for its employees, not for its customers. Nicknamed Asa, the chatbot is designed to serve as an automated digital assistant for the company's retail staff, maki

A high schooler writes about AI tools in the classroom

AI has transformed my experience of education. I am a senior at a public high school in New York, and these tools are everywhere. I do not want to use them in the way I see other kids my age using them—I generally choose not to—but they are inescapable. During a lesson on the Narrative of the Life of Frederick Douglass, I watched a classmate discreetly shift in their seat, prop their laptop up on a crossed leg, and highlight the entirety of the chapter under discussion. In seconds, they had pul

Is ChatGPT not working for you? Here’s how you can try to fix it

Mahmoud Itani / Android Authority Update: September 3, 2025 (4:19 AM ET): ChatGPT seems to be facing some issues. Reports are starting to spike on DownDetector, and OpenAI’s status page also shows that ChatGPT is currently experiencing problems. It seems the chatbot is not displaying responses for users across the globe. We’ll update this article when we know more or when the issue is resolved. OpenAI is currently investigating the problem. Original article: ChatGPT has quickly turned into one

Apple's new chatbot reportedly rolls out ahead of iPhone 17 - but it's not for you

Jason Hiner/ZDNET Follow ZDNET: Add us as a preferred source on Google. ZDNET's key takeaways Apple has reportedly launched an AI chatbot for its retail staff. Asa is intended to be an automated digital sales assistant. The chatbot arrives just weeks before the launch of iPhone 17. Apple has reportedly launched a new AI chatbot -- for its employees, not for its customers. Nicknamed Asa, the chatbot is designed to serve as an automated digital assistant for the company's retail staff, maki

Apple just released a new AI chatbot to help retail employees sell iPhones

After implementing an AI chatbot in the Apple Support app to help customers a few weeks ago, the company is taking their AI chatbot push a step further. With Asa, Apple retail employees will now be able to ask questions and learn more about Apple products to improve their sales abilities. This feature will soon be widely available in Apple’s internal ‘SEED’ app, which retail employees use to learn more about Apple and its products. It generally serves as a training tool. According to the scree

Meta is struggling to rein in its AI chatbots

Meta is changing some of the rules governing its chatbots two weeks after a Reuters investigation revealed disturbing ways in which they could, potentially, interact with minors. Now the company has told TechCrunch that its chatbots are being trained not to engage in conversations with minors around self-harm, suicide, or disordered eating, and to avoid inappropriate romantic banter. These changes are interim measures, however, put in place while the company works on new permanent guidelines. T

Is AI Running the Government? Here’s What We Know

The Trump administration is letting the generative AI chatbots loose. Federal agencies such as the General Services Administration and the Social Security Administration have rolled out ChatGPT-esque tech for their workers. The Department of Veterans Affairs is using generative AI to write code. The U.S. Army has deployed CamoGPT, a generative AI tool, to review documents to eliminate references to diversity, equity, and inclusion. More tools are coming down the line. The Department of Educati

Meta reportedly allowed unauthorized celebrity AI chatbots on its services

Meta hosted several AI chatbots with the names and likenesses of celebrities without their permission, according to Reuters. The unauthorized chatbots that Reuters discovered during its investigation included Taylor Swift, Selena Gomez, Anne Hathaway and Scarlett Johansson, and they were available on Facebook, Instagram and WhatsApp. At least one of the chatbots was based on an underage celebrity and allowed the tester to generate a lifelike shirtless image of the real person. The chatbots also

Meta changes teen AI chatbot responses as Senate begins probe into 'romantic' conversations

Meta Platforms CEO Mark Zuckerberg departs after attending a Federal Trade Commission trial that could force the company to unwind its acquisitions of messaging platform WhatsApp and image-sharing app Instagram, at U.S. District Court in Washington, D.C., U.S., April 15, 2025. Meta on Friday said it is making temporary changes to its artificial intelligence chatbot policies related to teenagers as lawmakers voice concerns about safety and inappropriate conversations. The social media giant is