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Upsides and Downsides

news.ycombinator.com Unknown 2025-12-27 08:23:09

Every startup founder knows about Geoffrey Moore's concept of "crossing the chasm"–that you have to change your marketing and sales approach as you gain marketshare fit a more conservative buyer. But most fail to internalize what crossing the chasm means when it comes to their product. I recently stumbled upon Adam Mastroanni's post on strong-link problems, and realized that it's the perfect framework for thinking about this shift. In essence, Adam says there are two types of problems: strong-

Topics: customers link problems product startup

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Allianz Life says ‘majority’ of customers’ personal data stolen in cyberattack

techcrunch.com Zack Whittaker 2025-12-29 08:40:16

U.S. insurance giant Allianz Life has confirmed to TechCrunch that hackers stole the personal information of the “majority” of its customers, financial professionals, and employees during a mid-July data breach. When reached by TechCrunch, Allianz Life spokesperson Brett Weinberg confirmed the breach. “On July 16, 2025, a malicious threat actor gained access to a third-party, cloud-based CRM system used by Allianz Life,” referring to a customer relationship management (CRM) database containing

Topics: allianz company customers insurance life

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Apple may be Intel’s last hope in the foundry business

9to5mac.com Marcus Mendes 2025-12-29 20:17:40

In a new research note shared this week, analyst Jeff Pu said that Apple could be among the customers considering Intel’s upcoming 14A process for future M-series chips. Then, came Intel’s Q2 results, and some crucial information about the future of its business. Flat results, tanking stock To say that Intel has been going through a years-long rough patch would be an understatement. Just today, their stock tumbled 8.5% after a weak Q2 report, the first full quarter under the helm of their new

Topics: 14a apple customers intel manufacturing

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EE and BT network outage resolved, firm says

feeds.bbci.co.uk Unknown 2026-01-02 00:40:14

EE and BT network outage resolved, firm says 21 minutes ago Share Save Imran Rahman-Jones Technology reporter Share Save Getty Images A network outage affecting thousands of EE and BT customers has been resolved, a spokesperson has said. Customers reported they were unable to make or receive calls as the mobile phone and landline networks faced an outage. Some customers reported issues with making 999 calls, but the government said these had "now been restored". A spokesperson from BT, which

Topics: bt calls customers ee networks

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This industrial AI startup is winning over customers by saying it won’t get acquired

techcrunch.com Sean O'Kane 2026-01-02 10:37:47

When industrial AI startup CVector meets with manufacturers, utility providers, and other prospective customers, the founders are often asked the same question: will you still be here in six months? A year? It’s a fair concern in an environment where the biggest, richest tech companies are luring top talent with eye-watering salaries and increasingly targeting rising AI startups with elaborate acquihire deals. The answer that CVector founders Richard Zhang and Tyler Ruggles give every time is

Topics: customers cvector ruggles said zhang

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UK: Phone networks down: EE, BT, Three, Vodafone, O2 not working in mass outage

news.ycombinator.com Unknown 2026-01-02 10:17:24

Your support helps us to tell the story Read more Support Now From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or producing our latest documentary, 'The A Word', which shines a light on the American women fighting for reproductive rights, we know how important it is to parse out the facts from the messaging. At such a critical moment in US history, we need

Topics: customers ee experiencing issues spokesperson

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Thousands unable to make calls as EE and BT networks down

feeds.bbci.co.uk Unknown 2026-01-03 05:41:15

Thousands unable to make calls as EE and BT networks down Thousands of EE and BT customers have reported they are unable to make or receive calls as the mobile phone network faces an outage. Outages tracker Downdetector, which relies on self-reported user data, showed over 2,500 EE customers experiencing outages at 1400 BST, with many also reporting issues with other networks. However, Vodafone and Three have confirmed to the BBC they do not have network issues. A spokesperson from BT, which

Topics: bt calls customers ee make

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Sonos interim CEO Tom Conrad now made permanent [U]

9to5mac.com Ben Lovejoy 2026-01-05 23:23:38

After former Sonos CEO Patrick Spence left the company over the disastrous launch of a new app, Tom Conrad was appointed as an interim replacement. Update: Sonos has now confirmed Conrad as permanent CEO – see the end of the piece. The new app left many long-term customers struggling with connectivity problems and broken features, with Conrad saying this was because the company failed to understand how its products were used in the real world … The Sonos mess at-a-glance In May of last year,

Topics: app company conrad customers sonos

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Apple Introduces AppleCare One

news.ycombinator.com Unknown 2026-01-06 04:41:23

CUPERTINO, CALIFORNIA Apple today unveiled AppleCare One, a new way for customers to cover multiple Apple products with one simple plan. For just $19.99 per month, customers can protect up to three products in one plan, with the option to add more at any time for $5.99 per month for each device.1 With AppleCare One, customers receive one-stop service and support from Apple experts across all of the Apple products in their plan for simple, affordable peace of mind. Starting tomorrow, customers in

Topics: apple applecare customers iphone products

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Amazon buys Bee AI wearable that listens to everything you say

theverge.com Emma Roth 2026-01-08 05:50:56

is a news writer who covers the streaming wars, consumer tech, crypto, social media, and much more. Previously, she was a writer and editor at MUO. Amazon is acquiring Bee, a startup that puts AI on your wrist. Bee CEO Maria de Lourdes Zollo says on LinkedIn that the company is joining Amazon to help “bring truly personal, agentic AI to even more customers.” Bee makes a $49.99 Fitbit-like device that listens in on your conversations while using AI to transcribe everything that you and the peop

Topics: ai amazon bee customers device

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Apple strengthens Gulf presence with Saudi online store

9to5mac.com Marcus Mendes 2026-01-09 05:04:04

Apple has officially launched its Store Online in Saudi Arabia, giving customers in the region the ability to buy iPhones, iPads, Macs, and other devices directly from the company for the first time. And that’s just the beginning. Until now, Apple customers in Saudi Arabia had to rely on Authorized Resellers to purchase products. With the store now live, they can access Apple’s full product lineup, explore customization options, and receive direct support without having to go through a third-p

Topics: apple arabia customers saudi store

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We have made the decision to not continue paying for BBB accreditation

news.ycombinator.com Unknown 2026-01-09 11:49:29

We have made the conscious choice not to continue paying for accreditation from the Better Business Bureau (BBB). We realize that this may raise questions among our customers, and we want to explain why we made this decision. For years, people have been told to look for BBB accredited businesses, and that it somehow reflects whether a business is on the up and up. What most don’t realize is that businesses PAY to be accredited with the BBB. You do not EARN an accreditation- you buy it. A few m

Topics: accreditation bbb business customers don

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We Have Made the Decision to Not Continue Paying for BBB Accreditation

news.ycombinator.com Unknown 2026-01-09 17:49:29

We have made the conscious choice not to continue paying for accreditation from the Better Business Bureau (BBB). We realize that this may raise questions among our customers, and we want to explain why we made this decision. For years, people have been told to look for BBB accredited businesses, and that it somehow reflects whether a business is on the up and up. What most don’t realize is that businesses PAY to be accredited with the BBB. You do not EARN an accreditation- you buy it. A few m

Topics: accreditation bbb business customers don

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Veeam Recovery Orchestrator users locked out after MFA rollout

bleepingcomputer.com Unknown 2026-01-11 10:26:13

Veeam warned customers today that a recently released version of Recovery Orchestrator blocks Web UI logins after enabling multi-factor authentication (MFA). Veeam Recovery Orchestrator (VRO) is an automated disaster recovery and orchestration solution that helps organizations automate, document, test, and execute recovery plans in the event of disasters such as data loss, site failures, or ransomware attacks. As the company explained in a Monday advisory, this known issue affects VRO build 7.

Topics: customers issue orchestrator recovery veeam

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Starlink Got Faster In the Past Two Years. It's Still Not Regularly Meeting Broadband Speeds

cnet.com See Full Bio 2026-01-11 08:30:00

Starlink is nearly twice as fast as it was two years ago, according to a new report from the speed test site Ookla. (Disclosure: Ookla is owned by the same parent company as CNET, Ziff Davis.) Median download speeds from the satellite internet provider have steadily ticked up over the past few years, going from 53.95 megabits per second in 2022 to 104.71Mbps today. That’s an impressive feat considering Starlink added about 5 million customers over the same period and recently passed the 6 milli

Topics: customers internet ookla speeds starlink

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Dior begins sending data breach notifications to U.S. customers

bleepingcomputer.com Unknown 2026-01-11 15:31:28

The House of Dior (Dior) is sending data breach notifications to U.S. customers informing them that a May cybersecurity incident compromised their personal information. Dior is a French luxury fashion house, part of the LVMH (Moët Hennessy Louis Vuitton) group, which is the world's largest luxury conglomerate. The Dior brand alone generates an annual revenue of over $12 billion, operating hundreds of boutiques worldwide. The security incident occurred on January 26, 2025, but the company only

Topics: 2025 customers dior incident information

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Angry Callers Accusing Real Customer Support Staff of Being AI

futurism.com Unknown 2026-01-11 21:15:38

A penny for the thoughts of our thankless call center workers. Long have they had to endure indignant customers fuming at them for problems beyond their control. And now they must suffer accusations that call their very humanity in question, Bloomberg reports, as the proliferation of AI tech has many callers suspecting that the human they're speaking to is actually a chatbot. If these customer support personnel weren't treated like robots before, in other words, they are now — in a distressing

Topics: agent ai bloomberg customers human

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Resolve (YC W15) Is Hiring an Operations and Billing Lead for Construction VR

news.ycombinator.com Unknown 2026-01-14 10:00:47

Location: Remote Type: Full-time About Us Resolve is an 11-person SaaS startup helping construction companies and builders review faster. Our clients include general contractors, specialty subcontractors, owner operators and engineering companies—companies that build the world around us. We’re growing fast and looking for a detail-oriented, proactive Billing and Operations Lead to take charge of key administrative processes that keep our business humming. What You’ll Do You’ll own and impro

Topics: billing customers operations procurement team

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Will AI end cheap flights? Critics attack Delta’s “predatory” AI pricing.

arstechnica.com Unknown 2026-01-16 10:01:26

Delta has become the first airline to announce that it is using AI to boost profits by personalizing pricing through a pilot program that for months has caused customers to pay different prices for the same flights based on their data profile. Critics have warned that this use of AI goes beyond airline practices that charge people who book flights ahead less than people who book flights at the last minute—and could ultimately mean the end of cheap flights across the board if other airlines foll

Topics: based customers delta flights pricing

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T-Mobile’s US Cellular acquistion has been approved: What happened, and what’s next?

androidauthority.com Unknown 2026-01-21 02:41:18

Joe Maring / Android Authority TL;DR The DOJ and FCC have both approved T-Mobile’s $4.4 billion acquisition of most of US Cellular, with no major conditions or safeguards imposed. T-Mobile will gain US Cellular’s customers, stores, and spectrum, while US Cellular will keep its towers and focus on leasing them out. Critics worry the merger could reduce competition, especially in rural areas, but US Cellular customers shouldn’t see immediate changes at least. Last year, T-Mobile announced plan

Topics: cellular customers fcc mobile won

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Starlink Doubled Its Speed In 2 Years. It Still Doesn’t Meet the FCC’s Definition of Broadband

cnet.com See Full Bio 2026-01-23 16:39:00

Starlink is nearly twice as fast as it was two years ago, according to a new report from the speed test site Ookla. (Disclosure: Ookla is owned by the same parent company as CNET, Ziff Davis.) Median download speeds from the satellite internet provider have steadily ticked up over the past few years, going from 53.95 megabits per second in 2022 to 104.71Mbps today. That’s an impressive feat considering Starlink added about 5 million customers over the same period and recently passed the 6 milli

Topics: customers internet ookla speeds starlink

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Paddy Power and Betfair users warned of 'email danger' after breach

feeds.bbci.co.uk Unknown 2026-01-25 10:13:40

Paddy Power and Betfair users warned of 'email danger' after breach The company provided affected users with online safety information and told them: "There is nothing you need to do in response to this incident, however we recommend you remain vigilant." Some personal information including IP addresses, email addresses, and online activity data has been compromised. A spokesperson for Flutter Entertainment, which owns the online gambling brands, confirmed to the BBC it had "suffered a data i

Topics: bbc card customers email said

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Hertz Deploys AI Scanner That's Charging Hundreds of Dollars for Tiny Scratches on Rental Cars

futurism.com Unknown 2026-01-25 12:00:44

Car rental giant Hertz is facing some blowback as customers report that its "AI-powered" vehicle scanner charges them hundreds of dollars for tiny cosmetic dings. Earlier this summer, a Hertz customer in Atlanta was charged a jaw-dropping $440 for an inch-long bit of curb rash — a cosmetic scuff — on the wheel of his rental, as our sister site The Drive first reported. Out of that, $190 was earmarked for "processing" and "administrative" fees, which were automatically calculated by the rental c

Topics: ai customers hertz rental uveye

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Robinhood is up 160% this year, but several obstacles are ahead

cnbc.com Mackenzie Sigalos 2026-01-26 00:18:37

Robinhood stock hit an all-time high Friday as the financial services platform continued to rip higher this year, along with bitcoin and other crypto stocks. Robinhood, up more than 160% in 2025, hit an intraday high above $101 before pulling back and closing slightly lower. The reversal came after a Bloomberg report that JPMorgan plans to start charging fintechs for access to customer bank data, a move that could raise costs across the industry. For fintech firms that rely on thin margins to

Topics: cost crypto customers high robinhood

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The great AI agent acceleration: Why enterprise adoption is happening faster than anyone predicted

venturebeat.com Matt Marshall 2026-01-26 14:43:35

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now The chatter around artificial general intelligence (AGI) may dominate headlines coming from Silicon Valley companies like OpenAI, Meta and xAI, but for enterprise leaders on the ground, the focus is squarely on practical applications and measurable results. At VentureBeat’s recent Transform 2025 event in San Francisco, a clear picture emerg

Topics: agents ai customers event transform

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Qantas Data Breach Impacts 5.7 Million Customers. Here's What We Know

cnet.com See Full Bio 2026-01-29 18:07:00

Qantas suffered a data breach that has impacted 5.7 million customers. Ryan Fletcher/Getty Images Qantas, Australia's largest airline, has confirmed that the personal information of 5.7 million customers was compromised in a data breach detected at the end of June. Bad actors gained access to customers' names, email addresses, phone numbers, birthdates, meal preferences and frequent flyer numbers via a third-party platform used by a Qantas call center. According to the airline, the stolen inf

Topics: breach customers data identity qantas

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US appeals court blocks FTC’s ‘click-to-cancel’ rule for subscriptions

techcrunch.com Aisha Malik 2026-01-30 10:01:10

In Brief A U.S. appeals court has blocked the Federal Trade Commission’s “click-to-cancel” rule that would have required companies to make it as easy to cancel a subscription as it was to sign up. The rule was set to take effect on July 14. Reuters reports that the 8th U.S. Circuit Court of Appeals in St. Louis said on Wednesday that the FTC, which passed the rule under former Democratic Chair Lina Khan, had failed to conduct a preliminary analysis of the costs and benefits of the rule. The r

Topics: appeals cancel customers required rule

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Qantas confirms data breach impacts 5.7 million customers

bleepingcomputer.com Unknown 2026-02-01 00:14:28

Australian airline Qantas has confirmed that 5.7 million people have been impacted by a recent data breach, in which threat actors stole customers' data. On July 1st, Qantas disclosed that it had detected a cyberattack the previous day on a third-party platform used by a Qantas airline contact centre. While the company did not share any further details, BleepingComputer learned that the attack shared similarities with other attacks on the aviation industry linked to threat actors classified as

Topics: customers data million qantas threat

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Qantas Contacted by Hackers Responsible for Data Breach Affecting Millions of Customers

cnet.com See Full Bio 2026-02-01 23:44:00

Qantas disclosed a cybersecurity incident on July 2 potentially affecting 6 million customers. Ryan Fletcher/Getty Images Qantas has been contacted by a cyber criminal claiming responsibility for the data breach that affected 6 million customers. A company spokesperson confirmed Qantas is working to validate this, adding that since it's a criminal matter, the company "won't be commenting any further on the detail of the contact." There's also no evidence that any of the stolen information has

Topics: customers data identity qantas theft

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T-Mobile starts offering an $830 trade-in discount if you don’t mind locking yourself in

androidauthority.com Unknown 2026-02-02 17:45:01

Edgar Cervantes / Android Authority TL;DR T-Mobile is reportedly offering a new loyalty discount of $830 on device trade-ins for select existing customers. To be eligible, customers must not have any active equipment installment plans. The discount will be credited back over a two-year installment period. Eligible customers can check for the offer in the T-Life app or with store representatives. T-Mobile counts itself among the big three carriers in the nation, but the carrier still has to b

Topics: 830 customers device discount eligible

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Latest Tech News

Upsides and Downsides

Allianz Life says ‘majority’ of customers’ personal data stolen in cyberattack

Apple may be Intel’s last hope in the foundry business

EE and BT network outage resolved, firm says

This industrial AI startup is winning over customers by saying it won’t get acquired

UK: Phone networks down: EE, BT, Three, Vodafone, O2 not working in mass outage

Thousands unable to make calls as EE and BT networks down

Sonos interim CEO Tom Conrad now made permanent [U]

Apple Introduces AppleCare One

Amazon buys Bee AI wearable that listens to everything you say

Apple strengthens Gulf presence with Saudi online store

We have made the decision to not continue paying for BBB accreditation

We Have Made the Decision to Not Continue Paying for BBB Accreditation

Veeam Recovery Orchestrator users locked out after MFA rollout

Starlink Got Faster In the Past Two Years. It's Still Not Regularly Meeting Broadband Speeds

Dior begins sending data breach notifications to U.S. customers

Angry Callers Accusing Real Customer Support Staff of Being AI

Resolve (YC W15) Is Hiring an Operations and Billing Lead for Construction VR

Will AI end cheap flights? Critics attack Delta’s “predatory” AI pricing.

T-Mobile’s US Cellular acquistion has been approved: What happened, and what’s next?

Starlink Doubled Its Speed In 2 Years. It Still Doesn’t Meet the FCC’s Definition of Broadband

Paddy Power and Betfair users warned of 'email danger' after breach

Hertz Deploys AI Scanner That's Charging Hundreds of Dollars for Tiny Scratches on Rental Cars

Robinhood is up 160% this year, but several obstacles are ahead

The great AI agent acceleration: Why enterprise adoption is happening faster than anyone predicted

Qantas Data Breach Impacts 5.7 Million Customers. Here's What We Know

US appeals court blocks FTC’s ‘click-to-cancel’ rule for subscriptions

Qantas confirms data breach impacts 5.7 million customers

Qantas Contacted by Hackers Responsible for Data Breach Affecting Millions of Customers

T-Mobile starts offering an $830 trade-in discount if you don’t mind locking yourself in

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