GoKawiil - Latest Tech News & Aggregated Headlines

Verizon Is Enlisting Google's AI to Resolve Support Calls on the First Try

cnet.com See Full Bio 2025-08-26 22:09:03

Verizon's cryptic Project 624 flew under the radar until this week, when the carrier announced a new customer service program built on Google Gemini AI technology that's intended to resolve issues on first contact. If it works as intended, subscribers should be able to avoid the time-sucking support slog that is often a hallmark of modern troubleshooting. Sowmyanarayan Sampath, CEO of Verizon's consumer group, laid out changes to the customer experience that went live Tuesday, which include a t

Topics: ai customer customers said verizon

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AT&T customer? You might get a cut of $177 million data breach settlement

zdnet.com Artie Beaty 2025-08-30 09:53:57

wdstock/Gertty Images If you're a current or former AT&T customer, a new class action settlement means you might be in line for a little cash. Earlier this year, the company confirmed two major data breaches -- one from 2019 or earlier and one from 2024. The stolen data, which ultimately ended up for sale on the dark web, included social security numbers, names, email addresses, mailing addresses, phone numbers, dates of birth, and more. Also: 184 million passwords leaked across Facebook, Goo

Topics: breach class customers data settlement

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T-Mobile's Starlink satellite service launches in July - here's who can get it for free

zdnet.com Lance Whitney 2025-08-30 10:37:00

nazar_ab / Getty Images T-Mobile will officially launch its public Starlink satellite service on Wednesday, July 23. Currently in beta testing, the service will be available for any mobile phone user with a compatible device, including AT&T and Verizon subscribers. In its Monday news release, the Uncarrier explained what Starlink will offer. From the get-go, iOS and Android users alike will be able to send SMS text messages. Other features include MMS (Multimedia Messaging Service), picture me

Topics: customers mobile satellite service starlink

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Nordic Semiconductor Acquires Memfault

news.ycombinator.com Unknown 2025-08-30 17:07:49

Memfault has established itself as the leading platform provider for device observability and management, and secure over-the-air (OTA) software updates to ensure the highest device reliability without field returns. It is trusted by a growing developer community and customers to monitor, maintain, and scale connected products. Nordic will integrate Memfault’s capabilities across its complete product portfolio and into its existing nRF Cloud services platform, creating a significantly more power

Topics: customers memfault nordic platform products

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Verizon adopts Google’s Gemini AI to help customers solve ‘complex’ issues

theverge.com Jess Weatherbed 2025-08-31 13:27:26

Verizon is trying to streamline its customer service experience by overhauling it with more chatbots and AI tools. The My Verizon app is being relaunched today with a new “AI-powered Verizon Assistant” that aims to help consumers “manage upgrades, add new lines, ask billing questions, take advantage of savings, and more,” according to the telecom giant’s announcement. The idea is that this chatbot service will be able to quickly complete tasks that typically need to be handled by human service

Topics: ai customer customers service verizon

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T-Mobile launching T-Satellite with Starlink next month, working with Apple on satellite enabled apps

9to5mac.com Zac Hall 2025-09-01 09:44:20

T-Mobile has been testing a beta version of its T-Satellite service with customers for several weeks now. Starting next month, the beta period will start to wind down as satellite connectivity officially launches as a paid service. Beyond the commercial launch, T-Mobile has also announced when the service will expand beyond text message support to include data. First, T-Mobile will commercially launch T-Satellite on July 23. T-Satellite relies on SpaceX Starlink satellites for network coverage

Topics: customers launch mobile satellite service

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Behind the scenes: Redpanda Cloud's response to the GCP outage

news.ycombinator.com Camilo Aguilar 2025-09-02 12:57:07

On Jun 12th, 2025, Google Cloud Platform (GCP) experienced an unfortunate global outage triggered by an automated quota update to their API management system. What was a major outage for a large part of the internet was just another normal day for Redpanda Cloud customers. While GCP dealt with the widespread disruption that impacted many critical services, Redpanda Cloud clusters in GCP remained stable, thanks to being purposely designed for the SLA we offer, along with a cell-based architectur

Topics: cloud customers gcp outage redpanda

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HCP Vault Secrets End of Life

news.ycombinator.com Unknown 2025-09-03 20:47:21

HashiCorp will be decommissioning HCP Vault Secrets. The team is shifting focus to bringing the ease of use learnings from HCP Vault Secrets to HCP Vault Dedicated. Current HCP Vault Secrets users are encouraged to migrate to HCP Vault Dedicated. Important Timelines End of Sale: June 30, 2025 New customers will no longer have access to HCP Vault Secrets Existing customers will be able to add new HCP Vault Secrets applications until the end of life End of life: August 27, 2025 (pay-as-you-go

Topics: customers end hcp secrets vault

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Salesforce hikes Slack prices, adds AI tools for all paid users

techspot.com Alfonso Maruccia 2025-09-08 05:24:00

What the Bot: Salesforce has decided to increase prices for certain paid Slack plans. The company is attempting to justify the change by stating that all customers will now have access to more AI features. And if you don't want or need AI, well, you'll likely end up paying more anyway. According to a recent announcement from Salesforce, Slack customers will now have to pay more but will receive new AI-based features in return. Paid plans for the service will cost a few dollars more per user, me

Topics: ai customers plans salesforce user

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Apple looking to make 'premium' priced folding iPhones starting next year, analyst says

cnbc.com Kif Leswing 2025-09-08 05:14:07

People look at iPhones at the Apple Fifth Avenue store in New York City, U.S., May 23, 2025. Apple has plans to make a folding iPhone starting next year, reliable analyst Ming-Chi Kuo said on Wednesday. Kuo said that Apple's folding phone could have a display made by Samsung Display, which is planning to produce as many as 8 million foldable panels for the device next year. However, other components haven't been finalized, including the device's hinge, Kuo wrote. He expects it to have "premium

Topics: analyst apple customers iphone kuo

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If You Were Surprised by an Amazon Refund From Years Ago, Here's Why

cnet.com See Full Bio 2025-09-09 10:55:03

What's better than a surprise package from Amazon? A big chunk of money. After all the money you've spent at Amazon, it's only fair that the online shopping giant gives you some cash back, right? That's what some customers are discovering after learning about surprise Amazon refunds they've received, sometimes for purchases made years ago. One customer on LinkedIn said he received a refund of $1,800 for a smart TV bought in 2018. Others made similar comments about products bought long before.

Topics: amazon customers orders refunds surprise

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Observability startup Coralogix becomes a unicorn, eyes India expansion

techcrunch.com Jagmeet Singh 2025-09-11 13:00:00

Coralogix, an Israeli startup offering a full-stack observability and security platform, has raised $115 million at a pre-money valuation of over $1 billion, almost doubling in three years from its last round in 2022. With the influx of cash, the startup is looking to expand its engineering base in India and develop its AI agent. The all-equity and all-primary Series E round is led by California-based venture growth firm NewView Capital, with participation from the Canada Pension Plan Investme

Topics: ai coralogix customers engineering startup

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Telephone Exchanges in the UK

news.ycombinator.com Unknown 2025-09-14 00:33:43

For more than a century the telephone exchange has formed the backbone of our telecommunications system. A vast array of more than 5,500 mostly nondescript buildings sit unnoticed on city, town or village streets, and quietly link up more than 254 million kilometres of cables and wires – keeping people in the UK connected to each other and the rest of the world. Since the first telephone exchange was established in London in 1879 with just eight subscribers, these anonymous looking buildings ha

Topics: copper customers exchanges fibre services

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Starlink Speeds Are Improving, But Only 17% of Customers Get the FCC’s Minimum

cnet.com See Full Bio 2025-09-13 17:00:00

Starlink speeds have doubled in the past two years, according to a new report from the speed test site Ookla. (Disclosure: Ookla is owned by the same parent company as CNET, Ziff Davis.) Median download speeds from the satellite internet provider have steadily ticked up over the past few years, going from 53.95 megabits per second in 2022 to 104.71Mbps today. That’s an impressive feat considering Starlink added about 5 million customers over the same period and recently passed the 6 million mar

Topics: customers internet ookla speeds starlink

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Google reportedly plans to cut ties with Scale AI

techcrunch.com Anthony Ha 2025-09-13 19:46:54

In Brief Meta’s big investment in Scale AI may be giving some of the startup’s customers pause. Reuters reports that Google had planned to pay Scale $200 million this year but is now having conversations with its competitors and planning to cut ties. Microsoft is also reportedly looking to pull back, and OpenAI supposedly made a similar decision months ago, although its CFO said the company will continue working with Scale as one of many vendors. Scale’s customers include self-driving car com

Topics: company customers google meta scale

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Former Tesla Dealership Manager Says It's "Game Over" for Elon Musk

futurism.com Unknown 2025-09-14 16:18:03

Back in May, as Tesla Takedown rallies and anti-Musk vandalism rocked the world, Tesla dealership manager Matthew LaBrot launched "Tesla Employees Against Elon" — an act of protest that swiftly got him fired. We wrote about LaBrot's symbolic act of defiance against Musk's political maneuvers at the time. Now, a fresh tell-all interview with Hard Reset is shining some light on just how drastically things have changed for Tesla over the past few months. LaBrot is, first and foremost, a Tesla sup

Topics: customers going labrot musk tesla

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Conveyor uses AI to automate the painful process of vendor security reviews and RFPs with AI

techcrunch.com Marina Temkin 2025-09-17 13:00:00

Selling software to companies is such a time-consuming process. Even after customers are convinced a product is right for their organization, they still need to ensure the software meets all their security requirements. Chas Ballew realized just how painfully slow and tedious the vendor security and compliance review process was when he was running Aptible, a hosting platform for healthcare companies that he co-founded in 2013. “What we saw was that every time one of our customers was trying to

Topics: ai conveyor customers process security

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Whole Foods warns of shortages after cyberattack at its primary distributor UNFI

techcrunch.com Zack Whittaker 2025-09-18 11:30:00

Whole Foods told its employees that the ongoing outages and disruptions at its primary distributor, United Natural Foods (UNFI), may take “several days to resolve.” The Amazon-owned retail giant told staff in an internal communication, seen by TechCrunch, that UNFI was experiencing a “nationwide technology system outage,” which UNFI has for its part described as a cybersecurity incident. Whole Foods said in the communication to staff that the cyberattack is affecting UNFI’s “ability to select

Topics: customers foods grocery told unfi

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HP forced customers to wait 15 minutes for tech support - on purpose - backpedaled after backlash

techspot.com Alfonso Maruccia 2025-06-03 10:24:00

Facepalm: In what might be one of the biggest gaffs of the year, HP is trying to dislodge its foot from its mouth after getting caught intentionally forcing customers to wait for 15 minutes on technical support calls. Even HP's customer service staff criticized the bafflingly dumb move. The Register reports that HP intentionally forced customers to wait 15 minutes when trying to reach tech support. The "minimum" wait time idea mentioned in an internal memo that The Register obtained was floated

Topics: customer customers hp support wait

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Amazon shuts down Chime, its Zoom alternative

techcrunch.com Sarah Perez 2025-06-03 07:33:25

In Brief Amazon Chime, the tech giant’s underwhelming alternative to Zoom and Google Meet, is shutting down for good. The company on Wednesday confirmed it will end support for Chime, including its Business Calling features, on February 20, 2026. As part of this transition, Amazon stopped accepting new Chime accounts as of February 19, 2025. From now until Chime’s end of life, existing customers will still be able to schedule and host meetings, add and manage users, and take advantage of feat

Topics: amazon chime customers shutdown zoom

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Boost Mobile’s iPhone 16e deal cuts the price tag by more than half

androidauthority.com Unknown 2025-06-03 09:51:20

Edgar Cervantes / Android Authority TL;DR The iPhone 16e will be available at Boost Mobile. The carrier is offering the iPhone 16e for only $199. Customers can start pre-ordering Apple’s latest phone on February 21. Apple just launched the iPhone 16e, the successor to the iPhone SE 3, and now all of the carriers are starting to share their deals for Apple’s latest phone. T-Mobile and Metro by T-Mobile recently revealed that their customers can practically get the device for free. Boost Mobil

Topics: 16e boost customers iphone mobile

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On T-Mobile and hate the T-Life app? We have bad news

androidauthority.com Unknown 2025-06-02 23:25:14

C. Scott Brown / Android Authority TL;DR T-Mobile’s new internal Magenta Welcome program starts today. This is a continuation of T-Mobile’s efforts to push customers to the app, even when getting in-store support. Customers will now be able to check in to T-Mobile stores through the app, or even automatically using location services. Customer service reps will then connect to the T Life app and essentially use it to make changes for the customers. This change could end up making customer serv

Topics: app customer customers life mobile

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Latest Tech News

Verizon Is Enlisting Google's AI to Resolve Support Calls on the First Try

AT&T customer? You might get a cut of $177 million data breach settlement

T-Mobile's Starlink satellite service launches in July - here's who can get it for free

Nordic Semiconductor Acquires Memfault

Verizon adopts Google’s Gemini AI to help customers solve ‘complex’ issues

T-Mobile launching T-Satellite with Starlink next month, working with Apple on satellite enabled apps

Behind the scenes: Redpanda Cloud's response to the GCP outage

HCP Vault Secrets End of Life

Salesforce hikes Slack prices, adds AI tools for all paid users

Apple looking to make 'premium' priced folding iPhones starting next year, analyst says

If You Were Surprised by an Amazon Refund From Years Ago, Here's Why

Observability startup Coralogix becomes a unicorn, eyes India expansion

Telephone Exchanges in the UK

Starlink Speeds Are Improving, But Only 17% of Customers Get the FCC’s Minimum

Google reportedly plans to cut ties with Scale AI

Former Tesla Dealership Manager Says It's "Game Over" for Elon Musk

Conveyor uses AI to automate the painful process of vendor security reviews and RFPs with AI

Whole Foods warns of shortages after cyberattack at its primary distributor UNFI

HP forced customers to wait 15 minutes for tech support - on purpose - backpedaled after backlash

Amazon shuts down Chime, its Zoom alternative

Boost Mobile’s iPhone 16e deal cuts the price tag by more than half

On T-Mobile and hate the T-Life app? We have bad news

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