GoKawiil - Tech News

1.

This Verizon user owed $400, but the carrier made an unexpected move (androidauthority.com)

2026-05-29 | get Verizon Prepaid Card → | tags: verizon, overdue balance, customer service

2.

This Global Survey Reveals a Brutal Truth About AI in Customer Service. Here’s What Every Leader Needs to Hear. (feeds.feedburner.com)

2026-05-26 | by Natalie Ruiz | get AI Customer Service Chatbot → | tags: customer service, human support, onepoll

3.

Opinion | Bring Back Human Support (feeds.content.dowjones.io)

2026-05-25 | get Customer Service Headset → | tags: human support, automated messages, customer service

4.

Typewise (YC S22) Is Hiring an AI Growth Engineer (Zurich or Remote) (news.ycombinator.com)

2026-05-21 | get AI Growth Engineering Book → | tags: typewise, ai agent platform, customer service

5.

Intercom changes name to Fin (news.ycombinator.com)

2026-05-13 | by Eoghan Mccabe | get Intercom Customer Messaging Platform → | tags: intercom, fin, customer service

6.

‘There Were a Lot of Naysayers’: Half of T-Mobile’s Customer Calls Are Now AI — And That’s Just the Beginning (feeds.feedburner.com)

2026-05-05 | by Sherin Shibu | get AI Customer Service Headset → | tags: t-mobile, voice ai, customer service

7.

In the age of AI, leadership starts with listening (feeds.feedburner.com)

2026-04-30 | get Smart Voice Assistant Speaker → | tags: customer service, feedback analysis, automation

8.

Netomi raises $110 million as Accenture and Adobe bet on AI for customer service (venturebeat.com)

2026-04-30 | get AI Customer Service Chatbot → | tags: netomi, accenture, adobe

9.

I’m tired of Verizon’s customer service, but is the grass any greener on the other side? (androidauthority.com)

2026-04-29 | tags: verizon, android authority, t-mobile

10.

There’s no rogue McDonald’s AI bot, but ‘prompt injection’ is still a risk for companies (feeds.feedburner.com)

2026-04-24 | get AI Prompt Injection Defense Kit → | tags: mcdonalds, prompt injection, ai bots

11.

No, McDonald’s AI bot didn’t go rogue, but ‘prompt injection’ is still a risk for companies (feeds.feedburner.com)

2026-04-24 | get AI Prompt Injection Security Kit → | tags: mcdonalds, ai bot, prompt injection

12.

Pie Day 2026 (technologyreview.com)

2026-04-17 | by Mit Alumni News Staff | get Pie Baking Set → | tags: pie day, 2026, technologyreview

13.

The future of everything is lies, I guess – Part 5: Annoyances (news.ycombinator.com)

2026-04-11 | get Smartphone Screen Cleaning Kit → | tags: machine learning, large language models, customer service

14.

People ‘Hate’ AI Customer Service Chatbots. Here’s Why Companies Keep Using Them Anyway. (feeds.feedburner.com)

2026-04-06 | by Jonathan Small | get AI Customer Service Chatbot → | tags: ai customer service, qualtrics, zendesk

15.

Hims & Hers warns of data breach after Zendesk support ticket breach (bleepingcomputer.com)

2026-04-03 | get Zendesk Support Ticket Management → | tags: zendesk, telehealth, hims & hers

16.

How NiCE Cognigy envisions the human-agent balancing act for delivering top customer service (zdnet.com)

2026-03-27 | by Omer Minkara | get Customer Service AI Toolkit → | tags: nice, cognigy, customer service

17.

AI job paradox: Occupations seeing greatest losses also see greatest gains - here's why (zdnet.com)

2026-03-10 | by Joe Mckendrick | get Artificial Intelligence → | tags: ai job paradox, snowflake, it operations

18.

Exclusive eBook: The great Al hype correction of 2025 (technologyreview.com)

2026-02-20 | by Mit Technology Review | get E-book → | tags: com list, continue, continue message

19.

Exclusive eBook: How AGI Became a Consequential Conspiracy Theory (technologyreview.com)

2026-01-15 | by Mit Technology Review | get Artificial General Intelligence → | tags: com list, continue, continue message

20.

As fans threaten a boycott, AYANEO reveals a ‘Service Improvement Plan’ to turn things around (androidauthority.com)

2026-01-12 | get Smartwatch → | tags: ayaneo, customer, customer service

21.

AI Backlash Grew Massively in 2025 (futurism.com)

2025-12-27 | by Joe Wilkins | get Artificial Intelligence → | tags: customer, customer service, trying

22.

Exclusive eBook: Aging Clocks & Understanding Why We Age (technologyreview.com)

2025-12-10 | by Mit Technology Review | get Aging Clocks → | tags: com list, continue, continue message

23.

T-Mobile and Verizon employees are up in arms over upcoming changes (androidauthority.com)

2025-11-24 | get Mobile network → | tags: customer, customer service, employees

24.

Roundtables: Surviving the New Age of Conspiracies (technologyreview.com)

2025-11-20 | by Mit Technology Review | get Podcasts → | tags: com list, continue, continue message

25.

EmTech AI 2025: How AI is revolutionizing science (technologyreview.com)

2025-11-13 | get Artificial Intelligence → | tags: com list, continue, continue message

26.

What’s Next for AI? (technologyreview.com)

2025-11-13 | get Machine Learning → | tags: com list, continue, continue message

27.

Will AI mean the end of call centres? (feeds.bbci.co.uk)

2025-11-02 | get Virtual Assistant → | tags: customer, customer service, firm