GoKawiil - Tech News

1.

Complaints Pile Up for Popular Meal Kit Services Amid Missing Ingredients and Poor Customer Service (cnet.com)

2026-08-27 | by Corin Cesaric-Epple | tags: marley spoon, food supplier, meal kit

2.

Complaints Pile Up for 2 Popular Meal Kit Services Amid Missing Ingredients and Poor Customer Service (cnet.com)

2026-08-27 | by Corin Cesaric-Epple | tags: marley spoon, food supplier, meal kit

3.

Customer Service Is Declining. It’s Time to Take a Closer Look at What’s Happening Inside Your Business. (feeds.feedburner.com)

2026-08-20 | by Ben Walker | tags: customer service, pandemic, call center

4.

Even the CEO of Booking.com Is Fed Up With Travel These Days (feeds.content.dowjones.io)

2026-08-14 | tags: booking.com, glenn fogel, travel

5.

Did Shake Shack really charge customers more for not tipping? Here’s what the company says (feeds.feedburner.com)

2026-08-11 | tags: shake shack, gratuity, kiosk

6.

If You’re Not Using Chatbots, You’re Letting Customers Down. Here’s Why. (feeds.feedburner.com)

2026-08-10 | by Summit Ghimire | tags: chatbots, entrepreneur, customer service

7.

'AI's Decimation of Call Center Jobs Has Begun' (slashdot.org)

2026-08-03 | by Posted | tags: microsoft, uber, call center automation

8.

I’ve Guided Companies Through AI Transformations for Years. This Is the Costliest Mistake I See Executives Making. (feeds.feedburner.com)

2026-07-24 | by Matt Domo | tags: ai washing, customer retention, automation

9.

First AI takes the calls. Then your company stops listening (feeds.feedburner.com)

2026-07-22 | tags: allianz, customer service, insurance

10.

Kimi K3 is now live (news.ycombinator.com)

2026-07-16 | tags: kimi k3, ai agent, live release

11.

My Ebike Delivery Went Missing. When I Tried to Recover It, I Ended Up in Chatbot Hell (wired.com)

2026-07-15 | by Dillon Thompson | tags: customer, customer service, fedex

12.

EmTech AI 2026: The Rise of the AI Platform (technologyreview.com)

2026-07-08 | by Mit Technology Review Editors | get AI Development Kit → | tags: com list, continue, continue message

13.

The Key to Growing Revenue May Be Right Under Your Nose. Here’s What Too Many Entrepreneurs Miss. (feeds.feedburner.com)

2026-06-26 | by Jackie Cullen | get Smartphone Microphone Enhancer → | tags: entrepreneurship, customer service, front-line employees

14.

Thanks for Crushing the Submissions Inbox. We're Trying to Keep Up (darkreading.com)

2026-06-26 | get Inbox Organizer Desk Tray → | tags: submissions inbox, response time, user support

15.

Customers Are Ditching Companies That Force Them to Talk to an AI Agent (futurism.com)

2026-06-25 | by Victor Tangermann | get AI Customer Service Bot → | tags: ai agent, customer service, parloa

16.

70% of companies deploying customer service AI agents see ROI in 60 days (zdnet.com)

2026-06-24 | by Vala Afshar | get AI Customer Service Bot → | tags: salesforce, agentic ai, customer service

17.

Chatbots vs. Virtual Assistants — Which is Better? A Complete Guide For Your Business Needs (feeds.feedburner.com)

2026-06-22 | by Dmitrii Khasanov | get Smart Speaker with Virtual Assistant → | tags: chatbots, virtual assistants, entrepreneur

18.

Salesforce acquires AI customer service platform Fin for $3.6B (techcrunch.com)

2026-06-15 | by Amanda Silberling | get Salesforce Einstein AI → | tags: salesforce, fin, ai customer service

19.

Salesforce acquires AI customer service platform Fin for $3.6 billion (techcrunch.com)

2026-06-15 | by Amanda Silberling | get Salesforce Einstein AI Toolkit → | tags: salesforce, fin, ai customer service

20.

Why the Smartest Entrepreneurs Are Using AI to Be More Human, Not Less (feeds.feedburner.com)

2026-06-15 | by Chris Flood | get AI-powered Business Assistant → | tags: small business, customer service, social media

21.

Your AI-Powered Customer Service Is Putting Brand Trust on the Line. Here’s How to Optimize It. (feeds.feedburner.com)

2026-06-11 | by Chongwei Chen | get AI Customer Service Software → | tags: customer, customer service, human

22.

How AI agents will transform your customer service - despite 3 hurdles (zdnet.com)

2026-06-03 | by Vala Afshar | get AI Customer Service Chatbot → | tags: ai agents, customer service, survey

23.

Your AI-Powered Customer Service Is Quietly Destroying Brand Trust. Here’s What Needs to Change. (feeds.feedburner.com)

2026-06-01 | by Chongwei Chen | get AI Customer Service Software → | tags: ai customer service, brand trust, chatbots

24.

Norse Atlantic Airways Offers Dirt-Cheap Tickets. There’s a Catch (wired.com)

2026-06-01 | by Caroline Haskins | get Travel Backpack for Budget Flyers → | tags: norse atlantic airlines, ai customer service, flight cancellations

25.

This Verizon user owed $400, but the carrier made an unexpected move (androidauthority.com)

2026-05-29 | get Verizon Prepaid Card → | tags: verizon, overdue balance, customer service

26.

This Global Survey Reveals a Brutal Truth About AI in Customer Service. Here’s What Every Leader Needs to Hear. (feeds.feedburner.com)

2026-05-26 | by Natalie Ruiz | get AI Customer Service Chatbot → | tags: customer service, human support, onepoll

27.

Opinion | Bring Back Human Support (feeds.content.dowjones.io)

2026-05-25 | get Customer Service Headset → | tags: human support, automated messages, customer service

28.

Typewise (YC S22) Is Hiring an AI Growth Engineer (Zurich or Remote) (news.ycombinator.com)

2026-05-21 | get AI Growth Engineering Book → | tags: typewise, ai agent platform, customer service

29.

Intercom changes name to Fin (news.ycombinator.com)

2026-05-13 | by Eoghan Mccabe | get Intercom Customer Messaging Platform → | tags: intercom, fin, customer service

30.

‘There Were a Lot of Naysayers’: Half of T-Mobile’s Customer Calls Are Now AI — And That’s Just the Beginning (feeds.feedburner.com)

2026-05-05 | by Sherin Shibu | get AI Customer Service Headset → | tags: t-mobile, voice ai, customer service