Way to Address Product Design Failure
We live in an age of shitty product design and no customer support. Stuff breaks because it's poorly made, and then you have no recourse but to throw it into the trash, because it's unrepairable. If you try to get someone on the line, it's endless sub-menus before you finally get a live person overseas, who struggles with the language and has not been empowered by their bosses to actually solve your problem. Here, however, we have a product design failure that was handled masterfully. I think