Outdated IT help desks are holding businesses back - but there is a solution
Muhammet Camdereli/iStock/Getty Images Plus Follow ZDNET: Add us as a preferred Google source on Chrome and Chromium browsers. ZDNET's key takeaways Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging help desk systems, businesses face a number of challenges when it comes to building more responsive support capabilities. Data breaches remain a h