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HP forced customers to wait 15 minutes for tech support - on purpose - backpedaled after backlash

Facepalm: In what might be one of the biggest gaffs of the year, HP is trying to dislodge its foot from its mouth after getting caught intentionally forcing customers to wait for 15 minutes on technical support calls. Even HP's customer service staff criticized the bafflingly dumb move. The Register reports that HP intentionally forced customers to wait 15 minutes when trying to reach tech support. The "minimum" wait time idea mentioned in an internal memo that The Register obtained was floated

Would you buy a scented mouse? ASUS thinks you’ll love this unique, bizarre accessory

TL;DR ASUS is launching its Fragrance Mouse, which uses aromatic oils to give it a fresh scent. A refillable, washable oil reservoir lets you customize and change fragrances. It’s otherwise a standard wireless mouse, offering Bluetooth and 2.4GHz connectivity, and up to 2400 DPI. Do we ask too much from our technology? We want products that aren’t just fast and feature-rich, but also priced affordably. They should be beautiful with inspiring designs, but also robust enough to withstand the ri

The Ren'Py Visual Novel Engine

What is Ren'Py? Ren'Py is a visual novel engine – used by thousands of creators from around the world – that helps you use words, images, and sounds to tell interactive stories that run on computers and mobile devices. These can be both visual novels and life simulation games. The easy to learn script language allows anyone to efficiently write large visual novels, while its Python scripting is enough for complex simulation games. Ren'Py is open source and free for commercial use. Where does

Show HN: Slime OS – An open-source app launcher for RP2040 based devices

Slime OS is an app launcher for the PicoVision (and soon other RP2040 and RP2350 devices). It was originally designed for the Slimedeck Zero, a mini cyberdeck project. However I hope to expand it to other devices and form factors. This README contains affiliate links which help support this project! Software Slime OS runs in a limited 32-color mode with a 400x240 internal resolution which is interlaced up to 800x480. This resolution should scale well on most HDMI displays. Setup Flash the w

F1 may ditch hybrids for V10s and sustainable fuels

High-revving naturally aspirated engines and their associated screaming soundtracks might be on their way back to Formula 1. Not with next year's rule changes—that will see even bigger lithium-ion batteries and an even more powerful electric motor, paired with a turbocharged V6. But the sport is starting to think more seriously about the technical rules that will go into effect in 2030, and in an Instagram post yesterday, the man in charge of those rules signaled that he's open to cars that migh

Asus’ new “Fragrance Mouse” is a wireless mouse that also smells

PC- and accessory-maker Asus has never been one to shy away from a strange idea, whether it's a tablet that you need to slide your smartphone into before you can use it, a laptop touchpad that's also a screen, or going with "Rock Solid, Heart Touching" as a corporate slogan. But an announcement the company made today stands out: Asus is launching something called the Asus Fragrance Mouse, a fairly regular-looking wireless mouse that also smells. Yes, the main differentiating feature of the Frag

The cyber insurance reckoning: Why AI-powered attacks are breaking coverage (and what comes next)

This article is part of VentureBeat’s special issue, “The cyber resilience playbook: Navigating the new era of threats.” Read more from this special issue here. Today’s cyber attacks can be paralyzing — and extremely costly — for modern enterprises. Armed with AI, hackers are exploiting vulnerabilities faster than ever. However, standard business insurance products such as general or professional liability policies (errors and omissions, or E&O) typically don’t cover losses or damages as the r

That was quick: One UI 7 beta 5 is out just days after beta 4 release

Joe Maring / Android Authority TL;DR Samsung has released One UI 7 beta 5 for the Galaxy S24 series. The update fixes a VVM crash issue and is smaller in size than the previous beta 4 update. It’s rolling out to US users, and its early arrival contradicts some leaks. Just two days after releasing the One UI 7 beta 4 update, Samsung has surprised Galaxy S24 Ultra users with a new One UI 7 beta 5 update. YouTube creator Jeff Springer posted that they received a new One UI 7 update, with the s

Apple will finally bring a big iPhone 16 exclusive feature to an older iPhone

Ryan Haines / Android Authority TL;DR Visual Intelligence is a significant highlight feature of Apple Intelligence, but it can only be launched with the new Camera Control button on the iPhone 16 series. The iPhone 15 Pro and Pro Max supported Apple Intelligence but not Visual Intelligence, as there was no way to launch it. In a future software update, the iPhone 15 Pro and 15 Pro Max will be able to launch Visual Intelligence through the Control Center and even assign it to the Action Button

Did Samsung just cancel the fancy 3-in-1 charger it showed off at Unpacked?

TL;DR Samsung has pulled the product page for its recently announced three-in-one wireless charger. This suggests that the Galaxy maker may have canceled the accessory, but we’ve asked the company for more information. Samsung quietly announced a new three-in-one wireless charger alongside the Galaxy S25 phones last month. The company didn’t offer many details at the time, but it now looks like this product has vanished. SammyGuru noticed that Samsung recently pulled the official product page

Galaxy Buds 3 Pro charging flaw leaves users with one dead earbud

Ryan Haines / Android Authority TL;DR Multiple Galaxy Buds 3 Pro owners claim to be experiencing an issue where one of their earbuds isn’t charging. It appears this issue has been a common one for the last few months. Some users have found a temporary solution. When Samsung launched the Galaxy Buds 3 Pro last year, there were a few hiccups in the quality control department. The tech giant even had to temporarily suspend shipments at one point. While some issues have been fixed since then, it

The best foldable phones for 2025

Engadget has been testing and reviewing consumer tech since 2004. Our stories may include affiliate links; if you buy something through a link, we may earn a commission. Read more about how we evaluate products . Foldable phones are no longer a gimmick — they’re here to stay, and they’re better than ever. Whether you love the nostalgia of a flip phone or want the versatility of a near tablet-sized display that fits in your pocket, today’s new foldable devices are packed with cutting-edge tech.

Engadget Podcast: Hello $599 iPhone 16e, RIP iPhone SE

Well we didn't get the iPhone SE fourth-gen this week — instead Apple debuted the iPhone 16e, a $599 model based on the iPhone 14's design. It has a 6.1-inch OLED screen and the A18 chip for Apple Intelligence, but should we really consider it a cheap iPhone? In this episode, Devindra and Cherlynn dive into the iPhone 16e and how it compares to the rest of the iPhone 16 family. Listen below or subscribe on your podcast app of choice. If you've got suggestions or topics you'd like covered on the

YouTube May Finally Offer a Cheaper Way to Get Rid of Ads

Folk who want to watch their multi-hour-long YouTube documentaries without an ad break every few minutes may finally have a cheaper way to do it. The Alphabet-owned streaming service has long been testing a cheaper ad-less subscription tier called YouTube Premium Lite. If the latest reports can be believed, it may come to fruition in 2025, though it probably won’t offer all the perks of the $14-a-month Premium subscription. The last time we heard about Premium Lite was in October last year. You

OnePlus 13R vs. Samsung Galaxy S24 FE: Which Cheaper Flagship Is Best?

The $600 OnePlus 13R and the $650 Samsung Galaxy S24 FE each have a similar mission: Provide a phone that includes all the essential features of more-expensive phones by scaling back on certain hardware and software features. Ideally, this approach should get you all the essential features of the more expensive OnePlus 13 and Samsung Galaxy S24 phones, and in-turn, scale back on features that are less noticeable or important. However, I do think OnePlus and Samsung take very different approache

Best Pet Insurance Companies for 2025

CNET’s expert staff reviews and rates dozens of new products and services each month, building on more than a quarter century of expertise. Americans love their pets. Data from the Insurance Information Institute shows that 66% of US households -- roughly 86.9 million families -- own a pet. Yet only 5.7 million pets are enrolled in a pet insurance plan, a pet healthcare package designed to help you better afford vet costs. "As a veterinary surgeon and pet owner, I urge all my clients, friends,

Best Gel Mattress for 2025, Tested by CNET’s Bed Experts

We've been testing mattresses, bedding and sleep accessories for years -- a few members have been doing this for eight years already. We estimate that our team has rolled around and slept on 350 different mattresses from dozens of brands, ranging from bigwigs like Serta and Tempur-Pedic to niche players like Sonu and Airweave. Our bed testers have varying body weights and types, heights, genders and sleep preferences, which allows us to provide an overarching assessment of each mattress from a

HP realizes that mandatory 15-minute support call wait times isn’t good support

In an odd approach to trying to improve customer tech support, HP allegedly implemented mandatory, 15-minute wait times for people calling the vendor for help with their computers and printers in certain geographies. Callers from the United Kingdom, France, Germany, Ireland, and Italy were met with the forced holding periods, The Register reported on Thursday. The publication cited internal communications it saw from February 18 that reportedly said the wait times aimed to "influence customers

Samsung’s 2025 Galaxy A mid-rangers are getting ready to make their debut

TL;DR Samsung is expected to introduce a 2025 refresh to its Galaxy A lineup of mid-range phones, including the Galaxy A56, Galaxy A36, and Galaxy A26. Renders have already revealed what these models are likely to look like, and some have started appearing in regulatory database. Now all three models have been spotted on a Samsung service page. What’s Samsung’s biggest selling smartphone? Last year, would that have been the Galaxy S24? Maybe the S24 Ultra? Sure, those can definitely make it i

The Gorge just had the biggest Apple TV+ film launch yet

Apple TV+ is hitting new highs this year, powered in large part by Severance’s massive success. Just a day after announcing that Severance is the streamer’s most viewed show ever, now Apple has shared that the just-released film, The Gorge, had the best launch ever for a movie on TV+. Anya Taylor-Joy and Miles Teller find Valentine’s Day success on Apple TV+ Apple’s previous most viewed film was Wolfs, the George Clooney-Brad Pitt film that had its canceled theatrical release lead to big succe

Topics: apple film new success tv

Apple emerges as likely buyer for UFO disclosure film from ‘Top Gun’ producer

If aliens exist, Apple may be about to tell the origin story of how we found out… Deadline exclusively reports that Apple Original Films is the likely suitor for an upcoming movie centered around UFO disclosure. The untitled sci-fi (fiction, debatable) film is expected to focus on events in recent years around the U.S. government’s disclosure of previously classified footage of what is now called a UAP (unidentified aerial phenomena or unidentified anomalous phenomena). For years, the stigma su

An iOS update will give iPhone 15 Pro owners Visual Intelligence

Engadget has been testing and reviewing consumer tech since 2004. Our stories may include affiliate links; if you buy something through a link, we may earn a commission. Read more about how we evaluate products . iPhone 15 Pro owners will soon have one less reason to consider upgrading to an iPhone 16 series handset. Visual Intelligence, Apple's equivalent to Google Lens, is coming to the 2023 Pro-series flagships, according to Daring Fireball. Owners of the iPhone 16 and 16 Pro can trigger Vi

An Android Auto glitch is causing phones to reboot - here's how to fix it

Thomas Fuller/SOPA Images/LightRocket via Getty Images Is Android Auto causing your phone to reboot? You're not alone. Over the past few weeks, posts on support forums like Reddit have reported a strange glitch. Any time you try to use Android Auto, the reports say, your phone reboots. In some cases, like those reported on Google's official page, Android Auto has stopped working entirely. Also: 5 reasons your Android Auto keeps disconnecting - and how to fix it today Google hasn't acknowledg

This useful Apple Intelligence camera feature is coming to iPhone 15 Pro - here's how it works

ZDNET Apple's Visual Intelligence skill is expanding beyond the iPhone 16. The iPhone 15 Pro will soon get custody of the feature, which digs up details on objects you snap through the camera. In a post published on Wednesday, Daring Fireball's John Gruber said that Apple representatives told him that iPhone 15 Pro (and presumably iPhone 15 Pro Max) owners will be able to use Visual Intelligence on their devices. The company wouldn't reveal exactly when the feature would arrive beyond pointin

Treasury agrees to block DOGE's access to personal taxpayer data at IRS

The Trump White House and Treasury Department officials have agreed to prohibit the U.S. DOGE Service from accessing personal taxpayer data, according to two people familiar with the arrangement, heading off a brewing privacy crisis at the tax agency. Gavin Kliger, a software engineer with Elon Musk’s DOGE effort assigned to the IRS, will have read-only access to anonymized tax data, the same access granted to academic researchers and IT professionals who work on IRS systems, said the people, wh

Show HN: Immersive Gaussian Splat experience of Sutro Tower, San Francisco

About Welcome to my 3D model of San Francisco's Sutro Tower. Feel free to explore it at your own pace. If you're on a phone, you can also engage the AR mode by clicking the little cube, it'll let you explore the scene by walking around and waving your phone. Sutro Tower is a wonderful building, and I hope you enjoy learning a bit about it here. If you want to learn more, check out the much more thorough official digital tour. This scan is made possible by recent advances in Gaussian Splatting

ISP sued by record labels agrees to identify 100 users accused of piracy

Cable company Altice agreed to give Warner and other record labels the names and contact information of 100 broadband subscribers who were accused of pirating songs. The subscribers "were the subject of RIAA or third party copyright notices," said a court order that approved the agreement between Altice and the plaintiff record companies. Altice is notifying each subscriber "of Altice's intent to disclose their name and contact information to Plaintiffs pursuant to this Order," and telling the

See a garbage truck’s CNG cylinders explode after lithium-ion battery fire

Garbage truck fires are never ideal, but they are usually not catastrophic. When a fire broke out on December 6 in the back of a garbage truck making its Friday rounds through the Chicago suburb of Arlington Heights, the fire department responded within five minutes. Firefighters saw flames shooting five feet into the air out the back of the truck, and they prepared to put the fire out using hoses and water. Four minutes after their arrival on scene, however, the garbage truck exploded in rather

The Watergate-Inspired Law That’s Being Used to Fight DOGE

Katie Drummond: And ironically, as you mentioned earlier, that's part of what makes these lawsuits so challenging to see through because a judge is assessing risk based on hypothetical harms to American citizens as opposed to actual harm or actual injury. Is that right? Andrew Couts: I mean it depends on exactly what the lawsuit is alleging or what it's attempting to achieve, what kind of legal standards they're going to apply. But typically judges, if they're looking for actual or potential im

Apple currently only able to detect Pegasus spyware in half of infected iPhones

NSO’s Pegasus spyware is one of the most frightening privacy threats an iPhone owner can face. Without you taking any action at all, it’s able to completely take over your phone, accessing almost all of the personal data stored on it, and some versions have been able to activate cameras and microphones. Pegasus exploits zero-day vulnerabilities – security holes Apple doesn’t yet know about – but the iPhone maker has another way to fight back … Apple aims to detect Pegasus spyware iOS includes