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Verizon Is Enlisting Google's AI to Resolve Support Calls on the First Try

Verizon's cryptic Project 624 flew under the radar until this week, when the carrier announced a new customer service program built on Google Gemini AI technology that's intended to resolve issues on first contact. If it works as intended, subscribers should be able to avoid the time-sucking support slog that is often a hallmark of modern troubleshooting. Sowmyanarayan Sampath, CEO of Verizon's consumer group, laid out changes to the customer experience that went live Tuesday, which include a t

Honestly, I Don't Think You're Ready for This Old West Horror Flick on Netflix

If you were to ask my wife what type of movies I like, she'd tell you I'm a fanatic for horror flicks and Westerns. As is the case with being a busy dad, though, I never seem to find enough time in my schedule to kick back on the couch and enjoy either. How amazing would it be to queue up a double feature at home to feed my need for scares and outlaw justice? Very, is the answer. The reality of the situation, though, finds me sharing a house with a spouse who despises scary movies and a six-yea

Apple’s more immersive CarPlay is dividing the auto industry

is transportation editor with 10+ years of experience who covers EVs, public transportation, and aviation. His work has appeared in The New York Daily News and City & State. Apple’s next-generation CarPlay is splitting the auto world down the middle. Several automakers are eagerly lining up to adopt the newly immersive CarPlay Ultra, which takes over more screens and includes embedded vehicle features like speedometers, heating and cooling, and radio functions. Others are flatly refusing to all

Tomatoes in the Galápagos are quietly de-evolving

This article has been reviewed according to Science X's editorial process and policies . Editors have highlighted the following attributes while ensuring the content's credibility: De-evolved tomato species from the Galápagos. Credit: Adam Jozwiak/UCR On the younger, black-rock islands of the Galápagos archipelago, wild-growing tomatoes are doing something peculiar. They're shedding millions of years of evolution, reverting to a more primitive genetic state that resurrects ancient chemical def

Tick Bite? Here's What to Know About Lyme Disease and Your Next Steps

You just finished a satisfying summer hike or wrapped up a weekend of yard work when you spot a tick clinging to your clothes. The fresh-air high fades quickly as you remember the risks -- ticks are known carriers of Lyme disease, a growing concern across the US. Lyme disease cases have more than doubled in recent years, according to the CDC, with annual reports jumping from around 42,000 to nearly 90,000. While part of that increase is due to improved detection and reporting methods, the risk

FurtherAI (YC W24) Is Hiring for Software and AI Roles

Why you should join FurtherAI At FurtherAI, we are building a workforce of AI Teammates to automate insurance workflows. These AI Teammates can practically automate any insurance workflow involving processing unstructured documents, data entry into internal systems or web portals, or even making phone calls. Our core mission is to answer a critical question: Can AI be made as reliable, adaptive, and continuously learning as a new human employee? We have raised a $5MM seed round from top-tier

Intel hits the brakes on its automotive business, and layoffs have started

Intel is shuttering its automotive architecture business and laying off most of its staff as part of a broader restructuring at the chipmaker. The news was first reported by The Oregonian/Oregon Live, which cited an internal memo that was shared with employees Tuesday morning. Intel confirmed to TechCrunch that plans to wind down the auto business were communicated internally on Tuesday. “As we have said previously, we are refocusing on our core client and data center portfolio to strengthen o

Verizon's customer service revamp includes AI - and emailing the CEO

Elyse Betters Picaro / ZDNET Dealing with customer support at any company often feels like an exercise in frustration and futility. You often have to contact the company multiple times or talk to a host of different representatives to get the problem fixed. Now Verizon is looking to improve the support experience by using both people and AI. Also: Verizon will give you an iPhone 16 Plus (or 4) with no trade-in - here's how On Tuesday, the carrier revealed several changes to its support proces

Google Wallet finally lets you fix your custom passes without deleting them first

Edgar Cervantes / Android Authority TL;DR Google Wallet for Android now lets you edit your custom passes via an edit button. This is a welcome change as you previously had to delete and then re-add your custom pass if you wanted to edit it. This option seems to be a gradual release for now, so you might have to wait to see it on your phone. Google Wallet gained custom pass functionality almost a year ago, allowing users to create a digital pass from any text document. The app doesn’t let you

The German automotive industry wants to develop open-source software together

Collaboration for more speed, efficiency, and security in software development and the basis for an open and collaborative ecosystem With the support of the German Association of the Automotive Industry (VDA), 11 companies in the automotive industry have agreed on pre-competitive cooperation in open source software development. A corresponding Memorandum of Understanding (MoU) was signed today at the 29th International Automotive Electronics Congress (AEK). With the increasing importance and

Ambarella shares soar 19% on report chip designer is exploring sale

Ambarella shares popped 19% after a report that the chip designer is currently working with bankers on a potential sale. Bloomberg reported the news, citing sources familiar with the matter. While no deal is imminent, the sources told Bloomberg that the firm may draw interest from semiconductor companies looking to improve their automotive business. Private equity firms have already expressed interest, according to the report.

Verizon is giving away free swag to mark its customer support upgrades — here’s how to get in on it

Edgar Cervantes / Android Authority TL;DR Verizon is giving away free concert tickets, gift cards, and merchandise through the Verizon Access rewards platform. Until June 30, customers can also walk into a Verizon store nearby to pick up a freebie, which could include Verizon-branded water bottles, drawstring backpacks, or sunglasses. These gifts celebrate Verizon’s overhaul of its customer service experience. Verizon is revamping its customer support experience, and to mark the occasion, it

AT&T customer? You might get a cut of $177 million data breach settlement

wdstock/Gertty Images If you're a current or former AT&T customer, a new class action settlement means you might be in line for a little cash. Earlier this year, the company confirmed two major data breaches -- one from 2019 or earlier and one from 2024. The stolen data, which ultimately ended up for sale on the dark web, included social security numbers, names, email addresses, mailing addresses, phone numbers, dates of birth, and more. Also: 184 million passwords leaked across Facebook, Goo

Human-centric AI delivered at scale is the NiCE approach to CX

matdesign24/Getty Images Last week, I attended NiCE Interactions 2025, a customer experience industry event bringing together nearly 3,000 CX, contact center, operations, and IT leaders from around the world. As NiCE is a leading provider of CX and contact center solutions, the event focused on how business leaders are modernizing their customer care and engagement strategies and how NiCE is helping facilitate that transformation. At the event, company leaders, marquee customers, and technolog

Expand.ai (YC S24) is hiring a founding engineer

What if the internet were a database you could query? At expand.ai we're making that a reality. A combination of distributed systems, custom models, browser infrastructure, and a lot of passion from a tiny team, in-person here in Dogpatch, SF, is all you need. Apply if you're interested in working on bleeding-edge web agents applied at a large scale. We have a very talented team, great architects, and some have even worked on custom hardware before. I'm Tim, a 2nd-time founder, and I have s

Ambarella shares soar 17% on report chip designer is exploring sale

Ambarella shares popped 17% after a report that the chip designer is currently working with bankers on a potential sale. Bloomberg reported the news, citing sources familiar with the matter. While no deal is imminent, the sources told Bloomberg that the firm may draw interest from semiconductor companies looking to improve their automotive business. Private equity firms have already expressed interest, according to the report.

T-Mobile's Starlink satellite service launches in July - here's who can get it for free

nazar_ab / Getty Images T-Mobile will officially launch its public Starlink satellite service on Wednesday, July 23. Currently in beta testing, the service will be available for any mobile phone user with a compatible device, including AT&T and Verizon subscribers. In its Monday news release, the Uncarrier explained what Starlink will offer. From the get-go, iOS and Android users alike will be able to send SMS text messages. Other features include MMS (Multimedia Messaging Service), picture me

Nordic Semiconductor Acquires Memfault

Memfault has established itself as the leading platform provider for device observability and management, and secure over-the-air (OTA) software updates to ensure the highest device reliability without field returns. It is trusted by a growing developer community and customers to monitor, maintain, and scale connected products. Nordic will integrate Memfault’s capabilities across its complete product portfolio and into its existing nRF Cloud services platform, creating a significantly more power

Verizon's Project 624 Is an AI-Powered Customer Service Initiative

In April, Verizon's CEO of its consumer group, Sowmyanarayan Sampath, dropped a cryptic teaser on his LinkedIn Page: "Project 624. All about the customer. Coming soon." And then… nothing more about it. Until today. Now we know that 624 represents the date, June 24, and the project is an ambitious customer service program intended to make it so subscribers can resolve issues by contacting Verizon just once. And yes, AI is involved, but don't roll your eyes just yet. Sampath laid out changes to

Verizon adopts Google’s Gemini AI to help customers solve ‘complex’ issues

Verizon is trying to streamline its customer service experience by overhauling it with more chatbots and AI tools. The My Verizon app is being relaunched today with a new “AI-powered Verizon Assistant” that aims to help consumers “manage upgrades, add new lines, ask billing questions, take advantage of savings, and more,” according to the telecom giant’s announcement. The idea is that this chatbot service will be able to quickly complete tasks that typically need to be handled by human service

QuEra Quantum System Leverages Neutral Atoms to Compute

Sitting in an office at QuEra Computing’s Boston headquarters, Yuval Boger was talking about the recent advancements made in quantum computing that are driving the chorus around an accelerated the timeframe the launch of a usable and reliable system. “Sometimes it’s hard to see all the amazing progress that’s been happening,” Boger, QuEra’s chief commercial officer, told The Next Platform in a recent interview. “But if you go back a few years – five or ten years ago – the question was, ‘Could p

T-Mobile launching T-Satellite with Starlink next month, working with Apple on satellite enabled apps

T-Mobile has been testing a beta version of its T-Satellite service with customers for several weeks now. Starting next month, the beta period will start to wind down as satellite connectivity officially launches as a paid service. Beyond the commercial launch, T-Mobile has also announced when the service will expand beyond text message support to include data. First, T-Mobile will commercially launch T-Satellite on July 23. T-Satellite relies on SpaceX Starlink satellites for network coverage

LEGO Star Wars Phantom Menace Podrace Wasn’t This Cheap Last Prime Day, but Now It’s Practically Free

It’s hard to decide which is more surprising — the fact that Star Wars: The Phantom Menace is now 25 years old, or that LEGO has been creating amazingly detailed Star Wars-themed sets and models for just as long. The 25th anniversary celebration of LEGO Star Wars continues with this amazing diorama depicting the iconic podrace between young Anakin Skywalker and Sebulba on Tatooine, and Amazon’s selling this adult set for just $54. The LEGO Star Wars: The Phantom Menace Mos Espa Podrace Diorama

Behind the scenes: Redpanda Cloud's response to the GCP outage

On Jun 12th, 2025, Google Cloud Platform (GCP) experienced an unfortunate global outage triggered by an automated quota update to their API management system. What was a major outage for a large part of the internet was just another normal day for Redpanda Cloud customers. While GCP dealt with the widespread disruption that impacted many critical services, Redpanda Cloud clusters in GCP remained stable, thanks to being purposely designed for the SLA we offer, along with a cell-based architectur

Yet another Android brand is copying the iPhone’s Action button

Ryan Haines / Android Authority TL;DR Apple replaced the mute switch with a customizable Action button on the iPhone 15 Pro models. OnePlus recently copied this move and replaced its iconic alert slider with a customizable button on the OnePlus 13s. Another Android brand could soon follow suit and add a customizable button on an upcoming phone. After including a silent switch on every iPhone model since the original, Apple dropped it in favor of a customizable button starting with the iPhone

HCP Vault Secrets End of Life

HashiCorp will be decommissioning HCP Vault Secrets. The team is shifting focus to bringing the ease of use learnings from HCP Vault Secrets to HCP Vault Dedicated. Current HCP Vault Secrets users are encouraged to migrate to HCP Vault Dedicated. Important Timelines End of Sale: June 30, 2025 New customers will no longer have access to HCP Vault Secrets Existing customers will be able to add new HCP Vault Secrets applications until the end of life End of life: August 27, 2025 (pay-as-you-go

You can now create custom GPTs with any OpenAI model, but there’s a catch

If you’ve been experimenting with custom GPTs inside ChatGPT, here’s a welcome upgrade: OpenAI now lets users pick from all available models when building or running a custom GPT, not just GPT-4o. Here’s how it works (and what’s missing). What are custom GPTs again? If you have no idea what this is, you’re not alone. OpenAI launched custom GPTs in late 2023, but the feature hasn’t exactly taken off the way the company probably hoped. Here’s how OpenAI describes them: “…custom versions of Chat

How to use the viral AutoMix feature on iOS 26 (and which iPhone models support it)

Sabrina Ortiz/ZDNET Apple Music users have often watched Spotify take the lead when it comes to innovative features and personalized listening experiences. But with the introduction of the new AutoMix feature, Apple Music may finally be closing the gap -- and even setting a new standard of its own. Also: How to install iOS 26 beta on your iPhone (and which models support it) What is AutoMix in Apple Music? At Apple's Worldwide Developer Conference (WWDC) last week, the company unveiled upgra

‘The Phantom of the Paradise’ Might Find New Life as a Stage Play

The Phantom of the Paradise, the vastly underrated horror-tinged rock opera from the minds of Brian De Palma (Carrie) and Paul Williams (The Muppet Movie), might be getting a new musical adaptation. Movie Maker reports that Williams and Sam Pressman, whose father Ed Pressman produced the 1974 cult film, are currently developing it as a stage production. “I’m excited about having a chance to deliver what fans have been suggesting for years… POTP as a stage musical,” Williams said in a statement