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Salesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’

venturebeat.com Michael Nuñez 2026-01-15 05:00:00

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Salesforce has crossed a significant threshold in the enterprise AI race, surpassing 1 million autonomous agent conversations on its help portal — a milestone that offers a rare glimpse into what it takes to deploy AI agents at massive scale and the surprising lessons learned along the way. The achievement, confirmed by company executives

Topics: agent ai data human salesforce

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ACA health insurance will cost the average person 75% more next year

news.ycombinator.com Selena Simmons-Duffin 2026-01-15 05:21:03

ACA health insurance will cost the average person 75% more next year, research shows Valeriya/iStockphoto/Getty Images Health insurance premiums are going way up next year for people who buy their insurance on Healthcare.gov or the state-based marketplaces, according to an analysis out Friday. The average person who buys Affordable Care Act insurance will be paying 75% more for their premium, according to the analysis from KFF, a nonpartisan health policy research group. The insurers' narrat

Topics: health insurance people premiums year

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Roborock Saros Z70 Review: OmniGrip Doesn’t Quite Work

wired.com Adrienne So 2026-01-15 05:00:00

I spent a few weeks lying in wait around my house, stalking it. My poor OmniGrip got into trouble all the time. I spent a morning wrestling the arm out of our freestanding toilet paper holder in the bathroom. It pulled all the kitchen towels off the rack. The emergency stop button (and the child lock) work, but you still have to pry the item out of its claw. Roborock has acknowledged in an email that there are many weird limitations to OmniGrip. For example, it does not recognize shoes that are

Topics: house roborock saros vacuum z70

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The crypto industry got what it paid for

theverge.com Lauren Feiner 2026-01-15 05:37:44

is a senior policy reporter at The Verge, covering the intersection of Silicon Valley and Capitol Hill. She spent 5 years covering tech policy at CNBC, writing about antitrust, privacy, and content moderation reform. The crypto industry is beginning to see a return on one of its most prescient investments: Donald Trump. On Thursday, the House of Representatives passed three bills that industry supporters believe will bring more legitimacy and predictability to the digital currency space — and

Topics: bills crypto digital industry trump

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Nothing’s Essential Space can now talk to your Google Calendar

androidauthority.com Unknown 2026-01-15 21:32:55

Ryan Haines / Android Authority TL;DR Nothing has updated its Essential Space app with several additions and improvements. The smart note-taking app now offers Google Calendar integration for your to-do items. You can also edit AI-generated summaries and share text summaries from your recordings. The Nothing Phone 3a series debuted a so-called Essential Key, which has since been adopted by the Nothing Phone 3. Pressing this button summons the Essential Space app to quickly capture audio note

Topics: app essential phone space summaries

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TCP-in-UDP Solution (eBPF)

news.ycombinator.com Matthieu Baerts 2026-01-12 09:59:08

The MPTCP protocol is complex, mainly to be able to survive on the Internet where middleboxes such as NATs, firewalls, IDS or proxies can modify parts of the TCP packets. Worst case scenario, an MPTCP connection should fallback to “plain” TCP. Today, such fallbacks are rarer than before – probably because MPTCP has been used since 2013 on millions of Apple smartphones worldwide – but they can still exist, e.g. on some mobile networks using Performance Enhancing Proxies (PEPs) where MPTCP connect

Topics: checksum data packet tcp udp

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Wi-Fi Experts Reveal How Trump’s Budget Bill Could Slow Down Your Wi-Fi

cnet.com See Full Bio 2026-01-15 23:05:00

You won’t find the term “Wi-Fi” anywhere in the text of President Donald Trump’s One Big Beautiful Bill, but a provision authorizing the FCC to auction off spectrum could seriously impact speeds on newer Wi-Fi routers. Every wireless device, from garage door openers to baby monitors, relies on the electromagnetic spectrum to work. But that spectrum is a limited resource -- to open up capacity for one technology, you have to take it away from another. The latest generation of Wi-Fi 6E and Wi-Fi

Topics: 6ghz fi internet spectrum wi

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This upcoming iOS feature will make spam phone calls an issue of the past

9to5mac.com Michael Burkhardt 2026-01-16 05:53:39

At WWDC25 this year, Apple announced a pair of new features to vastly improve the phone calling experience for iPhone users. Hold Assist does exactly what it says on the tin, and manages calls for you while you’re placed on hold – getting rid of the need to listen to dreaded hold music. The other feature, Call Screening, has much larger implications, and dealing with spam phone calls may become an issue of the past. 9to5Mac is brought to you by Incogni: Protect your personal info from prying e

Topics: calls data iphone number phone

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Trump Jr.’s ‘Amazon for Guns’ Business Is Firing Blanks

gizmodo.com Aj Dellinger 2026-01-16 09:35:42

What is the opposite of the Midas touch? Whatever that is, Donald Trump Jr. seems to have it. On Wednesday, an online firearms seller backed by the President’s favorite failson went public. It didn’t take long for the public to say, “No thanks.” On Wednesday, the company’s stock price took a significant hit by the end of the trading day. GrabAGun is a pretty simple concept. It’s an online marketplace that specifically handles guns, ammunition, and firearm accessories. Trump Jr.’s business partn

Topics: company jr public trump wednesday

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The Trump Administration Reportedly Has Extensive Logs of Epstein Money Transfers, Refuses to Release Them

futurism.com Unknown 2026-01-16 11:30:07

It's not just a purported "client list" of late billionaire sex criminal Jeffrey Epstein — the Trump administration is reportedly hiding $1.5 billion worth of suspicious banking transactions from the public. As the New York Times reports, senator Ron Wyden (D-OR), who heads the Senate Finance Committee, is calling for enormous money transfers sent to and by Epstein — including wire transfers from wealthy individuals and payments to numerous women — to be made public. It's the polar opposite of

Topics: epstein list money reports trump

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Peacock announces its steepest price hike in its short history

androidauthority.com Unknown 2026-01-16 15:52:04

TL;DR Peacock is raising the prices of its Premium and Premium Plus plans. The Premium tier will go up to $11, while Premium Plus will cost $17. The price hike will go into effect on July 23 for new subscribers and August 22 for existing members. Another day, another subscription service raises its prices. The streaming platform Peacock will soon raise its subscription rates for both new and existing customers. According to Bloomberg, Comcast Corp has announced that it will hike the cost of

Topics: month peacock premium prices tier

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Like clockwork, Peacock is raising subscription prices again

engadget.com Unknown 2026-01-16 15:36:44

Peacock, NBCUniversal's streaming home for The Office and Love Island USA, is going to cost a good bit more starting on July 23, Variety reports. The streaming service's two existing tiers will cost an additional $3 per month, and Peacock will also start testing a cheaper $7.99 "Select" tier that includes access to NBC and Bravo shows and a limited number of titles from the NBCUniversal back catalog. With the new price hike, Peacock's ad-supported "Premium" plan will go from costing $8 per mont

Topics: month peacock plan premium streaming

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Stone blocks from the Lighthouse of Alexandria recovered from seafloor

news.ycombinator.com Dario Radley 2026-01-11 22:51:06

After centuries underwater, 22 huge stone blocks of the ancient Lighthouse of Alexandria, one of the Seven Wonders of the Ancient World, have been recovered from the Mediterranean seabed, a breakthrough in an ambitious digital reconstruction effort. Restoration is part of the ongoing “PHAROS” project, led by archaeologist and architect Isabelle Hairy of France’s National Center for Scientific Research (CNRS), along with Egypt’s Centre d’Études Alexandrines (CEAlex) under the authority of Egypt’

Topics: alexandria blocks century documentary lighthouse

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Coca-Cola Won’t Confirm Trump’s Claim That It’s Switching to Cane Sugar

gizmodo.com Matt Novak 2026-01-16 14:10:48

President Donald Trump announced Wednesday that Coca-Cola would switch from using high-fructose corn syrup to real cane sugar in its drinks. The president made his announcement on Truth Social, but people online were skeptical that Trump was telling the truth, and with good reason. Trump lies constantly. “I have been speaking to Coca-Cola about using REAL Cane Sugar in Coke in the United States, and they have agreed to do so,” Trump wrote Wednesday. “I’d like to thank all of those in authority

Topics: coca cola just sugar trump

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Peacock Streaming Price Hike to Arrive This Month

cnet.com See Full Bio 2026-01-16 14:25:11

We know many of you have been using your Peacock subscription these past few weeks with Love Island season 7 airing, but now it's time to get ready for another surprise: Peacock's hiking its prices. The streaming service announced on Thursday that the cost of its monthly and annual plans will increase beginning July 23 for new and returning customers. Prices will increase in August for current subscribers. With a bump of $3 more each month for Peacock Premium and Peacock Premium Plus, the rates

Topics: new peacock plus premium year

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Coca-Cola Won’t Confirm Trump’s Claim That It’s Switching to Sugar Cane

gizmodo.com Matt Novak 2026-01-16 20:10:48

President Donald Trump announced Wednesday that Coca-Cola would switch from using high-fructose corn syrup to real cane sugar in its drinks. The president made his announcement on Truth Social, but people online were skeptical that Trump was telling the truth, and with good reason. Trump lies constantly. “I have been speaking to Coca-Cola about using REAL Cane Sugar in Coke in the United States, and they have agreed to do so,” Trump wrote Wednesday. “I’d like to thank all of those in authority

Topics: coca cola just sugar trump

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Peacock is raising its prices by $3

theverge.com Emma Roth 2026-01-16 20:25:30

is a news writer who covers the streaming wars, consumer tech, crypto, social media, and much more. Previously, she was a writer and editor at MUO. A subscription to Peacock is about to cost more. NBCUniversal announced on Thursday that it’s raising the price of its ad-supported Peacock Premium from $7.99 to $10.99 per month, while its ad-free Premium Plus plan will go from $13.99 per month to $16.99 per month, as reported earlier by Variety. For new customers, the price increase will go into

Topics: 99 month nbcuniversal peacock premium

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These Are the 6 Best Vitamins and Minerals for Older Adults, According to Experts

cnet.com See Full Bio 2026-01-16 22:50:00

Getting a good selection of vitamins and minerals in your diet is vital to staying fit and healthy, and that shouldn't be a shock to anyone at this point. If you have a balanced diet, you're likely already getting the nutrients that you need. But that can change, especially as we age and our bodies demand more. Older people are at an increased risk of low vitamin consumption -- partly because our bodies can no longer absorb certain nutrients as effectively as they once did. So, if you're dealing

Topics: health magnesium said vitamin zinc

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Synths hunt down deadly monsters in latest Alien: Earth trailer

arstechnica.com Unknown 2026-01-16 23:57:48

The premiere of Alien: Earth is just weeks away, and FX/Hulu dropped one last trailer to pique our interest, along with a much more detailed synopsis. It's meditative and existential in tone, with a haunting tune playing over footage of mysterious alien craft, dead bodies, blood-spattered humans fleeing through futuristic corridors, and, of course, a spooky silhouette of a xenomorph in the distance. As previously reported, the eight-episode series is set in 2120, two years before the events of

Topics: alien humans named prodigy wendy

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Linux has over 6% of the desktop market? Yes, you read that right - here's how

zdnet.com Steven Vaughan-Nichols 2026-01-17 05:29:04

SJVN / Elyse Betters Picaro / ZDNET At long last, after years of waiting for the "Year of the Linux desktop," we're getting somewhere. According to the US Federal Government Website and App Analytics, which I trust far more than I do StatCounter, 6% of its visitors over the last month were using Linux operating systems. Downright impressive This website keeps track of US government website visits and analyzes them. On average, there have been 1.6 billion sessions in the last 30 days, with mi

Topics: desktop linux numbers statcounter windows

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FX/Hulu drops one last trailer for Alien: Earth

arstechnica.com Unknown 2026-01-17 05:57:48

The premiere of Alien: Earth is just weeks away, and FX/Hulu dropped one last trailer to pique our interest, along with a much more detailed synopsis. It's meditative and existential in tone, with a haunting tune playing over footage of mysterious alien craft, dead bodies, blood-spattered humans fleeing through futuristic corridors, and, of course, a spooky silhouette of a xenomorph in the distance. As previously reported, the eight-episode series is set in 2120, two years before the events of

Topics: alien humans named prodigy wendy

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Musk Accuses Trump of Covering Up Epstein Scandal

futurism.com Unknown 2026-01-17 09:12:37

It's no wonder multi-hyphenate billionaire Elon Musk sees the Jeffrey Epstein crisis as an enormous opportunity to score political points. The situation has driven a massive wedge between president Donald Trump and his MAGA base. A furious Trump has repeatedly attempted to pour cold water on conspiracy theories surrounding the late sex criminal billionaire's mysterious death and the existence of a purported "client list" — efforts that only enraged his supporters even further. In a Twitter spr

Topics: epstein list musk president trump

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Spotify's Audiobooks+ add-on is now available to some Premium subscribers

engadget.com Unknown 2026-01-17 10:50:30

It’s likely that you predominantly associate Spotify with music and podcasts, but if you’re a Premium member, you also get 15 hours of audiobook access per month. For some members, though, that clearly isn’t enough, as Spotify has introduced a new add-on subscription that doubles that listening time. Audiobooks+ was first trialled in Ireland and Canada, and is launching initially for Premium Individual and Plan members in a number of countries in Europe, as well as Australia and New Zealand. On

Topics: audiobooks month plan premium spotify

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The next batch of emoji includes Bigfoot

theverge.com Jay Peters 2026-01-17 10:44:33

is a news editor covering technology, gaming, and more. He joined The Verge in 2019 after nearly two years at Techmeme. Today is World Emoji Day, and the Unicode Consortium is sharing a preview of some of the new emoji that should hit your devices early next year as part of Unicode 17.0. If you ask me, it’s a promising batch, especially the Bigfoot emoji — sorry, “hairy creature.” The list includes these emoji, according to the Consortium: Apple core Ballet dancers Distorted Face Fight clo

Topics: apple consortium day emoji unicode

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Trump’s Meme Coin Empire Is About to Explode With Millions of New Tokens

gizmodo.com Luc Olinga 2026-01-18 15:05:48

Millions of Trump meme coins could flood the crypto market starting this week, potentially reshaping the future of one of the most controversial cryptocurrencies in circulation. Entities affiliated with President Donald Trump now have the right to sell a large portion of the meme coin named after him, $TRUMP, starting Wednesday July 17. The move could unlock hundreds of millions of dollars in digital tokens, intensifying scrutiny over Trump’s growing involvement in crypto and raising fresh ques

Topics: crypto market million tokens trump

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Trump Sues to Fire Big Bird’s Boss

gizmodo.com Aj Dellinger 2026-01-18 17:15:38

Back in April, Donald Trump fired three Democratic members of the board at the Corporation for Public Broadcasting (CPB), a move similar to his efforts to oust Democrats from the Federal Trade Commission and the Kennedy Center, among others. The board members—Laura Ross, Thomas Rothman, and Diane Kaplan— simply never left. Now, the Trump administration is suing to remove them from their seats. Trump gave notice of the attempted firings on April 28, which led to the CPB and its would-be unemploy

Topics: board cpb fired members trump

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7 Weird Sci-Fi Network TV Shows That Aired Just as Streaming Was Taking Over

gizmodo.com Cheryl Eddy 2026-01-19 00:00:30

Netflix’s first original series, House of Cards, launched in 2013, and television was never the same. But even as Netflix and other platforms began to gain popularity, old-school network and basic cable channels continued to create edgy (and sometimes a bit unhinged) genre shows—the sort of programming that just a few years later would come to dominate the streaming landscape. With that in mind, here are seven weird and wonderful sci-fi shows from the last era of TV before streaming well and tr

Topics: dome fi got human sci

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Trump Appears to Go TACO on Rumors He’ll Fire Fed Chair Jerome Powell

gizmodo.com Matt Novak 2026-01-19 08:35:02

Reports leaked Wednesday that President Donald Trump was getting ready to fire the chairman of the Federal Reserve, Jerome Powell. The news caused markets to dip, but TACO, the popular Wall Street acronym that stands for Trump Always Chickens Out, appears to be the dish of the day, as the president denied he was going to fire Powell while speaking to reporters in the White House. “He should have cut interest rates a long time ago. Europe has cut ’em 10 times in the short period of time, and we

Topics: job powell rates said trump

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India eyes global quantum computer push — and QpiAI is its chosen vehicle

techcrunch.com Jagmeet Singh 2026-01-19 10:54:01

QpiAI, an Indian startup that claims to integrate AI and quantum computing for enterprise use cases, has raised $32 million in a new funding round co-led by the Indian government as the company aims to expand its presence and develop utility-scale quantum computers for markets around the world. The Indian government’s $750 million National Quantum Mission has co-led QpiAI’s all-equity Series A round, alongside Avataar Ventures, at a post-money valuation of $162 million. The funding reflects In

Topics: indian million qpiai quantum startup

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This Robot Vacuum Blew Me Away With Its Ingenious Navigation Capability, and Now It's 20% Off

cnet.com See Full Bio 2026-01-19 18:13:00

Deal alert: The Dreame X50 robot vacuum is available for $1,360. That's a 20% discount on a robot vacuum that usually lists for $1,700. If you're looking for top-tier performance, this robot vac is better at climbing obstacles than any robot vacuum we've tested. CNET's key takeaways No robot vacuum has truly solved the challenge of multi-level cleaning without requiring you to physically move it between floors. This robo-vac can do it, for the high-end price of $1,700 (on sale right now for $

Topics: cleaning dreame robot vacuum x50

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Latest Tech News

Salesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’

ACA health insurance will cost the average person 75% more next year

Roborock Saros Z70 Review: OmniGrip Doesn’t Quite Work

The crypto industry got what it paid for

Nothing’s Essential Space can now talk to your Google Calendar

TCP-in-UDP Solution (eBPF)

Wi-Fi Experts Reveal How Trump’s Budget Bill Could Slow Down Your Wi-Fi

This upcoming iOS feature will make spam phone calls an issue of the past

Trump Jr.’s ‘Amazon for Guns’ Business Is Firing Blanks

The Trump Administration Reportedly Has Extensive Logs of Epstein Money Transfers, Refuses to Release Them

Peacock announces its steepest price hike in its short history

Like clockwork, Peacock is raising subscription prices again

Stone blocks from the Lighthouse of Alexandria recovered from seafloor

Coca-Cola Won’t Confirm Trump’s Claim That It’s Switching to Cane Sugar

Peacock Streaming Price Hike to Arrive This Month

Coca-Cola Won’t Confirm Trump’s Claim That It’s Switching to Sugar Cane

Peacock is raising its prices by $3

These Are the 6 Best Vitamins and Minerals for Older Adults, According to Experts

Synths hunt down deadly monsters in latest Alien: Earth trailer

Linux has over 6% of the desktop market? Yes, you read that right - here's how

FX/Hulu drops one last trailer for Alien: Earth

Musk Accuses Trump of Covering Up Epstein Scandal

Spotify's Audiobooks+ add-on is now available to some Premium subscribers

The next batch of emoji includes Bigfoot

Trump’s Meme Coin Empire Is About to Explode With Millions of New Tokens

Trump Sues to Fire Big Bird’s Boss

7 Weird Sci-Fi Network TV Shows That Aired Just as Streaming Was Taking Over

Trump Appears to Go TACO on Rumors He’ll Fire Fed Chair Jerome Powell

India eyes global quantum computer push — and QpiAI is its chosen vehicle

This Robot Vacuum Blew Me Away With Its Ingenious Navigation Capability, and Now It's 20% Off

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