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Google reportedly plans to cut ties with Scale AI

techcrunch.com Anthony Ha 2025-09-12 23:46:54

In Brief Meta’s big investment in Scale AI may be giving some of the startup’s customers pause. Reuters reports that Google had planned to pay Scale $200 million this year but is now having conversations with its competitors and planning to cut ties. Microsoft is also reportedly looking to pull back, and OpenAI supposedly made a similar decision months ago, although its CFO said the company will continue working with Scale as one of many vendors. Scale’s customers include self-driving car com

Topics: company customers google meta scale
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Solidroad (YC W25) Is Hiring

news.ycombinator.com Unknown 2025-09-12 22:00:07

Every day, millions of customers have terrible experiences. Support teams get blamed. Budgets get slashed. Quality drops further. Everyone shrugs and calls it "the cost of doing business." We think that's wrong. We started Solidroad because we believe customer experience can be both excellent and efficient. We're building the AI that turns every customer conversation into a learning opportunity. We're creating software that makes customer teams more effective. And we're just getting s

Topics: building customer ll people ve
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Former Tesla Dealership Manager Says It's "Game Over" for Elon Musk

futurism.com Unknown 2025-09-13 20:18:03

Back in May, as Tesla Takedown rallies and anti-Musk vandalism rocked the world, Tesla dealership manager Matthew LaBrot launched "Tesla Employees Against Elon" — an act of protest that swiftly got him fired. We wrote about LaBrot's symbolic act of defiance against Musk's political maneuvers at the time. Now, a fresh tell-all interview with Hard Reset is shining some light on just how drastically things have changed for Tesla over the past few months. LaBrot is, first and foremost, a Tesla sup

Topics: customers going labrot musk tesla
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Powering next-gen services with AI in regulated industries

technologyreview.com Mit Technology Review Insights 2025-09-14 17:09:40

For many, the “last mile” of the end-to-end customer journey can present a challenge. Services at this stage often involve much more complex interactions than the usual app or self-service portal can handle. This could be dealing with a challenging health diagnosis, addressing late mortgage payments, applying for government benefits, or understanding the lifestyle you can afford in retirement. “When we get into these more complex service needs, there’s a real bias toward human interaction,” says

Topics: complex content customer data experience
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Kyber (YC W23) Is Hiring a Technical Account Manager

news.ycombinator.com Unknown 2025-09-15 01:01:11

At Kyber, we're building the next-generation document platform for enterprises. Today, our AI-native solution transforms regulatory document workflows, enabling insurance claims organizations to consolidate 80% of their templates, spend 65% less time drafting, and compress overall communication cycle times by 5x. Our vision is for every enterprise to seamlessly leverage AI templates to generate every document. Over the past 8 months, we’ve: 20x’d revenue and are profitable. Landed multiple si

Topics: ai customer enterprise kyber technical
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Half of companies planning to replace customer service with AI are reversing course

techspot.com Alfonso Maruccia 2025-09-16 13:06:00

Editor's take: Customer care has become one of the most notorious business failures of the digital age, and everyone knows it. Now, artificial intelligence threatens to take this horror show of impersonal, unreliable service to a whole new level. Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their decision. According to a recent survey from Gartner, the original goals were overly ambi

Topics: ai customer human percent service
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Conveyor uses AI to automate the painful process of vendor security reviews and RFPs with AI

techcrunch.com Marina Temkin 2025-09-16 17:00:00

Selling software to companies is such a time-consuming process. Even after customers are convinced a product is right for their organization, they still need to ensure the software meets all their security requirements. Chas Ballew realized just how painfully slow and tedious the vendor security and compliance review process was when he was running Aptible, a hosting platform for healthcare companies that he co-founded in 2013. “What we saw was that every time one of our customers was trying to

Topics: ai conveyor customers process security
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Whole Foods warns of shortages after cyberattack at its primary distributor UNFI

techcrunch.com Zack Whittaker 2025-09-17 15:30:00

Whole Foods told its employees that the ongoing outages and disruptions at its primary distributor, United Natural Foods (UNFI), may take “several days to resolve.” The Amazon-owned retail giant told staff in an internal communication, seen by TechCrunch, that UNFI was experiencing a “nationwide technology system outage,” which UNFI has for its part described as a cybersecurity incident. Whole Foods said in the communication to staff that the cyberattack is affecting UNFI’s “ability to select

Topics: customers foods grocery told unfi
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HP forced customers to wait 15 minutes for tech support - on purpose - backpedaled after backlash

techspot.com Alfonso Maruccia 2025-06-02 14:24:00

Facepalm: In what might be one of the biggest gaffs of the year, HP is trying to dislodge its foot from its mouth after getting caught intentionally forcing customers to wait for 15 minutes on technical support calls. Even HP's customer service staff criticized the bafflingly dumb move. The Register reports that HP intentionally forced customers to wait 15 minutes when trying to reach tech support. The "minimum" wait time idea mentioned in an internal memo that The Register obtained was floated

Topics: customer customers hp support wait
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Amazon shuts down Chime, its Zoom alternative

techcrunch.com Sarah Perez 2025-06-02 11:33:25

In Brief Amazon Chime, the tech giant’s underwhelming alternative to Zoom and Google Meet, is shutting down for good. The company on Wednesday confirmed it will end support for Chime, including its Business Calling features, on February 20, 2026. As part of this transition, Amazon stopped accepting new Chime accounts as of February 19, 2025. From now until Chime’s end of life, existing customers will still be able to schedule and host meetings, add and manage users, and take advantage of feat

Topics: amazon chime customers shutdown zoom
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Boost Mobile’s iPhone 16e deal cuts the price tag by more than half

androidauthority.com Unknown 2025-06-02 13:51:20

Edgar Cervantes / Android Authority TL;DR The iPhone 16e will be available at Boost Mobile. The carrier is offering the iPhone 16e for only $199. Customers can start pre-ordering Apple’s latest phone on February 21. Apple just launched the iPhone 16e, the successor to the iPhone SE 3, and now all of the carriers are starting to share their deals for Apple’s latest phone. T-Mobile and Metro by T-Mobile recently revealed that their customers can practically get the device for free. Boost Mobil

Topics: 16e boost customers iphone mobile
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On T-Mobile and hate the T-Life app? We have bad news

androidauthority.com Unknown 2025-06-02 03:25:14

C. Scott Brown / Android Authority TL;DR T-Mobile’s new internal Magenta Welcome program starts today. This is a continuation of T-Mobile’s efforts to push customers to the app, even when getting in-store support. Customers will now be able to check in to T-Mobile stores through the app, or even automatically using location services. Customer service reps will then connect to the T Life app and essentially use it to make changes for the customers. This change could end up making customer serv

Topics: app customer customers life mobile
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Magma: A foundation model for multimodal AI agents

news.ycombinator.com Unknown 2025-06-02 08:11:25

User : Please provide a detailed description of the video, focusing on the main subject and the actions taking place as well as predict what is going to happen next. Magma : The video takes place in a convenience store, focusing on the checkout counter. It begins with a view of the counter displaying a sign that reads 'PICK 5 FOR $8.00' along with images of various snacks. The counter is filled with various items, including snacks and a payment terminal. An employee, wearing a black shirt with

Topics: counter customer employee items payment
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