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Tiny AI ERP startup Campfire is winning so many startups from NetSuite, Accel led a $35M Series A

techcrunch.com Julie Bort 2025-08-20 21:00:00

AI-powered accounting startup Campfire announced Monday that it has raised a $35 million Series A led by Accel, with participation from Foundation Capital, Y Combinator, Capital49, and angel investors including Mercury’s CFO Dan Kang. “Within nine months of formation, we had customers [with] north of 100 employees ripping out NetSuite and putting in Campfire,” founder CEO John Glasgow said. Some of Campfire’s customers that have migrated from NetSuite include wealth management platform Advisor3

Topics: campfire customers glasgow netsuite startup

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Identity theft hits 1.1M reports — and authentication fatigue is only getting worse

venturebeat.com Anurag Dodeja 2025-08-21 11:15:00

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more From passwords to passkeys to a veritable alphabet soup of other options — second-factor authentication (2FA)/one-time passwords (OTP), multi-factor authentication (MFA), single sign-on (SSO), silent network authentication (SNA) — when it comes to a preeminent or even preferred type of identity authentication, there is little consensus amo

Topics: authentication businesses customer customers identity

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Mattress Buying: In-Store or Online?

wired.com Julia Forbes 2025-08-21 06:08:00

For stains, cracking, sagging, dents, or anything of that nature that happen over time, you’re probably out of luck, as this is very much in the early-on sort of scenario. Similarly, let’s say that the stitching of the cover comes undone or it’s clear that the bed wasn’t put together the way it should’ve been, as it’s falling apart. This would be considered a “manufacturing defect” and also should be covered. Here’s one very important piece of information to keep in mind if you find yourself de

Topics: bed customer like mattress warranty

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Your Verizon customer service experience is about to feel very different due to an AI overhaul

zdnet.com Lance Whitney 2025-08-21 08:00:21

Elyse Betters Picaro / ZDNET Dealing with customer support at any company often feels like an exercise in frustration and futility. You often have to contact the company multiple times or talk to a host of different representatives to get the problem fixed. Now Verizon is looking to improve the support experience by using both people and AI. Also: Verizon will give you an iPhone 16 Plus (or 4) with no trade-in - here's how On Tuesday, the carrier revealed several changes to its support proces

Topics: ai customer new support verizon

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Kumo’s ‘relational foundation model’ predicts the future your LLM can’t see

venturebeat.com Ben Dickson 2025-08-22 05:40:12

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more The generative AI boom has given us powerful language models that can write, summarize and reason over vast amounts of text and other types of data. But when it comes to high-value predictive tasks like predicting customer churn or detecting fraud from structured, relational data, enterprises remain stuck in the world of traditional machin

Topics: ai customer data kumo predictive

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Project Vend: Can Claude run a small shop? (And why does that matter?)

news.ycombinator.com Unknown 2025-08-22 07:09:14

We let Claude manage an automated store in our office as a small business for about a month. We learned a lot from how close it was to success—and the curious ways that it failed—about the plausible, strange, not-too-distant future in which AI models are autonomously running things in the real economy. Anthropic partnered with Andon Labs, an AI safety evaluation company, to have Claude Sonnet 3.7 operate a small, automated store in the Anthropic office in San Francisco. Here is an excerpt of

Topics: ai anthropic business claudius customers

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Stung by customer losses, Comcast says all its new plans have unlimited data

arstechnica.com Unknown 2025-08-22 21:36:14

With Comcast trying to figure out how to stop losing broadband customers, the cable firm yesterday announced new plans that are available nationwide and do not have data caps. Comcast said it is offering "four simple national Internet tiers that include unlimited data and the advanced Xfinity WiFi Gateway for one low monthly price." Customers whose current plans have data caps won't automatically get unlimited data and would have to switch to a new plan to remove that annoying limit from their

Topics: comcast customers data new plans

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Lessons learned from agentic AI leaders reveal critical deployment strategies for enterprises

venturebeat.com Sean Michael Kerner 2025-08-24 04:07:32

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more Companies are rushing AI agents into production — and many of them will fail. But the reason has nothing to do with their AI models. On day two of VB Transform 2025, industry leaders shared hard-won lessons from deploying AI agents at scale. A panel moderated by Joanne Chen, general partner at Foundation Capital, included Shawn Malhotra,

Topics: agents ai companies customer testing

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Here’s why I would avoid the big carrier stores in 2025

androidauthority.com Unknown 2025-08-25 10:00:54

Edgar Cervantes / Android Authority Although the three main carriers have significantly increased costs over the past few years, until recently, they still stood out from prepaid services in several major ways. As I pointed out in another recent feature, that’s less true in 2025. Not only have perks and extras worsened, but recent moves have also undermined one of the biggest advantages postpaid carriers previously held: the presence of physical stores. Personally, I’ve been shopping without i

Topics: customer employees mobile store verizon

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The $177 million AT&T data breach settlement could mean a payout for you - how to qualify

zdnet.com Artie Beaty 2025-08-25 13:48:00

NurPhoto/Getty Images If you're a current or former AT&T customer, a new class action settlement means you might be in line for a little cash. Earlier this year, the company confirmed two major data breaches -- one from 2019 or earlier and one from 2024. The stolen data, which ultimately ended up for sale on the dark web, included social security numbers, names, email addresses, mailing addresses, phone numbers, dates of birth, and more. Also: 184 million passwords leaked across Facebook, Goo

Topics: breach class customers data settlement

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Verizon Is Enlisting Google's AI to Resolve Support Calls on the First Try

cnet.com See Full Bio 2025-08-26 02:09:03

Verizon's cryptic Project 624 flew under the radar until this week, when the carrier announced a new customer service program built on Google Gemini AI technology that's intended to resolve issues on first contact. If it works as intended, subscribers should be able to avoid the time-sucking support slog that is often a hallmark of modern troubleshooting. Sowmyanarayan Sampath, CEO of Verizon's consumer group, laid out changes to the customer experience that went live Tuesday, which include a t

Topics: ai customer customers said verizon

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Puzzle Corner Archives

technologyreview.com Mit Alumni News Staff 2025-08-27 02:14:49

Thank you for submitting your email! It looks like something went wrong. We’re having trouble saving your preferences. Try refreshing this page and updating them one more time. If you continue to get this message, reach out to us at [email protected] with a list of newsletters you’d like to receive.

Topics: com continue customer email like

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Verizon's customer service revamp includes AI - and emailing the CEO

zdnet.com Lance Whitney 2025-08-27 17:52:29

Elyse Betters Picaro / ZDNET Dealing with customer support at any company often feels like an exercise in frustration and futility. You often have to contact the company multiple times or talk to a host of different representatives to get the problem fixed. Now Verizon is looking to improve the support experience by using both people and AI. Also: Verizon will give you an iPhone 16 Plus (or 4) with no trade-in - here's how On Tuesday, the carrier revealed several changes to its support proces

Topics: ai customer new support verizon

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Verizon is giving away free swag to mark its customer support upgrades — here’s how to get in on it

androidauthority.com Unknown 2025-08-29 13:41:53

Edgar Cervantes / Android Authority TL;DR Verizon is giving away free concert tickets, gift cards, and merchandise through the Verizon Access rewards platform. Until June 30, customers can also walk into a Verizon store nearby to pick up a freebie, which could include Verizon-branded water bottles, drawstring backpacks, or sunglasses. These gifts celebrate Verizon’s overhaul of its customer service experience. Verizon is revamping its customer support experience, and to mark the occasion, it

Topics: 30 customer experience support verizon

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AT&T customer? You might get a cut of $177 million data breach settlement

zdnet.com Artie Beaty 2025-08-29 13:53:57

wdstock/Gertty Images If you're a current or former AT&T customer, a new class action settlement means you might be in line for a little cash. Earlier this year, the company confirmed two major data breaches -- one from 2019 or earlier and one from 2024. The stolen data, which ultimately ended up for sale on the dark web, included social security numbers, names, email addresses, mailing addresses, phone numbers, dates of birth, and more. Also: 184 million passwords leaked across Facebook, Goo

Topics: breach class customers data settlement

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Human-centric AI delivered at scale is the NiCE approach to CX

zdnet.com Omer Minkara 2025-08-29 13:54:47

matdesign24/Getty Images Last week, I attended NiCE Interactions 2025, a customer experience industry event bringing together nearly 3,000 CX, contact center, operations, and IT leaders from around the world. As NiCE is a leading provider of CX and contact center solutions, the event focused on how business leaders are modernizing their customer care and engagement strategies and how NiCE is helping facilitate that transformation. At the event, company leaders, marquee customers, and technolog

Topics: ai customer cx mpower nice

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T-Mobile's Starlink satellite service launches in July - here's who can get it for free

zdnet.com Lance Whitney 2025-08-29 14:37:00

nazar_ab / Getty Images T-Mobile will officially launch its public Starlink satellite service on Wednesday, July 23. Currently in beta testing, the service will be available for any mobile phone user with a compatible device, including AT&T and Verizon subscribers. In its Monday news release, the Uncarrier explained what Starlink will offer. From the get-go, iOS and Android users alike will be able to send SMS text messages. Other features include MMS (Multimedia Messaging Service), picture me

Topics: customers mobile satellite service starlink

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Nordic Semiconductor Acquires Memfault

news.ycombinator.com Unknown 2025-08-29 21:07:49

Memfault has established itself as the leading platform provider for device observability and management, and secure over-the-air (OTA) software updates to ensure the highest device reliability without field returns. It is trusted by a growing developer community and customers to monitor, maintain, and scale connected products. Nordic will integrate Memfault’s capabilities across its complete product portfolio and into its existing nRF Cloud services platform, creating a significantly more power

Topics: customers memfault nordic platform products

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Verizon's Project 624 Is an AI-Powered Customer Service Initiative

cnet.com See Full Bio 2025-08-30 16:30:00

In April, Verizon's CEO of its consumer group, Sowmyanarayan Sampath, dropped a cryptic teaser on his LinkedIn Page: "Project 624. All about the customer. Coming soon." And then… nothing more about it. Until today. Now we know that 624 represents the date, June 24, and the project is an ambitious customer service program intended to make it so subscribers can resolve issues by contacting Verizon just once. And yes, AI is involved, but don't roll your eyes just yet. Sampath laid out changes to

Topics: ai customer said sampath verizon

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Verizon adopts Google’s Gemini AI to help customers solve ‘complex’ issues

theverge.com Jess Weatherbed 2025-08-30 17:27:26

Verizon is trying to streamline its customer service experience by overhauling it with more chatbots and AI tools. The My Verizon app is being relaunched today with a new “AI-powered Verizon Assistant” that aims to help consumers “manage upgrades, add new lines, ask billing questions, take advantage of savings, and more,” according to the telecom giant’s announcement. The idea is that this chatbot service will be able to quickly complete tasks that typically need to be handled by human service

Topics: ai customer customers service verizon

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T-Mobile launching T-Satellite with Starlink next month, working with Apple on satellite enabled apps

9to5mac.com Zac Hall 2025-08-31 13:44:20

T-Mobile has been testing a beta version of its T-Satellite service with customers for several weeks now. Starting next month, the beta period will start to wind down as satellite connectivity officially launches as a paid service. Beyond the commercial launch, T-Mobile has also announced when the service will expand beyond text message support to include data. First, T-Mobile will commercially launch T-Satellite on July 23. T-Satellite relies on SpaceX Starlink satellites for network coverage

Topics: customers launch mobile satellite service

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Behind the scenes: Redpanda Cloud's response to the GCP outage

news.ycombinator.com Camilo Aguilar 2025-09-01 16:57:07

On Jun 12th, 2025, Google Cloud Platform (GCP) experienced an unfortunate global outage triggered by an automated quota update to their API management system. What was a major outage for a large part of the internet was just another normal day for Redpanda Cloud customers. While GCP dealt with the widespread disruption that impacted many critical services, Redpanda Cloud clusters in GCP remained stable, thanks to being purposely designed for the SLA we offer, along with a cell-based architectur

Topics: cloud customers gcp outage redpanda

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HCP Vault Secrets End of Life

news.ycombinator.com Unknown 2025-09-03 00:47:21

HashiCorp will be decommissioning HCP Vault Secrets. The team is shifting focus to bringing the ease of use learnings from HCP Vault Secrets to HCP Vault Dedicated. Current HCP Vault Secrets users are encouraged to migrate to HCP Vault Dedicated. Important Timelines End of Sale: June 30, 2025 New customers will no longer have access to HCP Vault Secrets Existing customers will be able to add new HCP Vault Secrets applications until the end of life End of life: August 27, 2025 (pay-as-you-go

Topics: customers end hcp secrets vault

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Salesforce hikes Slack prices, adds AI tools for all paid users

techspot.com Alfonso Maruccia 2025-09-07 09:24:00

What the Bot: Salesforce has decided to increase prices for certain paid Slack plans. The company is attempting to justify the change by stating that all customers will now have access to more AI features. And if you don't want or need AI, well, you'll likely end up paying more anyway. According to a recent announcement from Salesforce, Slack customers will now have to pay more but will receive new AI-based features in return. Paid plans for the service will cost a few dollars more per user, me

Topics: ai customers plans salesforce user

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Apple looking to make 'premium' priced folding iPhones starting next year, analyst says

cnbc.com Kif Leswing 2025-09-07 09:14:07

People look at iPhones at the Apple Fifth Avenue store in New York City, U.S., May 23, 2025. Apple has plans to make a folding iPhone starting next year, reliable analyst Ming-Chi Kuo said on Wednesday. Kuo said that Apple's folding phone could have a display made by Samsung Display, which is planning to produce as many as 8 million foldable panels for the device next year. However, other components haven't been finalized, including the device's hinge, Kuo wrote. He expects it to have "premium

Topics: analyst apple customers iphone kuo

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Puzzle Corner

technologyreview.com Mark Douma 2025-09-08 05:05:08

Thank you for submitting your email! It looks like something went wrong. We’re having trouble saving your preferences. Try refreshing this page and updating them one more time. If you continue to get this message, reach out to us at [email protected] with a list of newsletters you’d like to receive.

Topics: com continue customer email like

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If You Were Surprised by an Amazon Refund From Years Ago, Here's Why

cnet.com See Full Bio 2025-09-08 14:55:03

What's better than a surprise package from Amazon? A big chunk of money. After all the money you've spent at Amazon, it's only fair that the online shopping giant gives you some cash back, right? That's what some customers are discovering after learning about surprise Amazon refunds they've received, sometimes for purchases made years ago. One customer on LinkedIn said he received a refund of $1,800 for a smart TV bought in 2018. Others made similar comments about products bought long before.

Topics: amazon customers orders refunds surprise

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Observability startup Coralogix becomes a unicorn, eyes India expansion

techcrunch.com Jagmeet Singh 2025-09-10 17:00:00

Coralogix, an Israeli startup offering a full-stack observability and security platform, has raised $115 million at a pre-money valuation of over $1 billion, almost doubling in three years from its last round in 2022. With the influx of cash, the startup is looking to expand its engineering base in India and develop its AI agent. The all-equity and all-primary Series E round is led by California-based venture growth firm NewView Capital, with participation from the Canada Pension Plan Investme

Topics: ai coralogix customers engineering startup

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Telephone Exchanges in the UK

news.ycombinator.com Unknown 2025-09-13 04:33:43

For more than a century the telephone exchange has formed the backbone of our telecommunications system. A vast array of more than 5,500 mostly nondescript buildings sit unnoticed on city, town or village streets, and quietly link up more than 254 million kilometres of cables and wires – keeping people in the UK connected to each other and the rest of the world. Since the first telephone exchange was established in London in 1879 with just eight subscribers, these anonymous looking buildings ha

Topics: copper customers exchanges fibre services

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Starlink Speeds Are Improving, But Only 17% of Customers Get the FCC’s Minimum

cnet.com See Full Bio 2025-09-12 21:00:00

Starlink speeds have doubled in the past two years, according to a new report from the speed test site Ookla. (Disclosure: Ookla is owned by the same parent company as CNET, Ziff Davis.) Median download speeds from the satellite internet provider have steadily ticked up over the past few years, going from 53.95 megabits per second in 2022 to 104.71Mbps today. That’s an impressive feat considering Starlink added about 5 million customers over the same period and recently passed the 6 million mar

Topics: customers internet ookla speeds starlink

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Latest Tech News

Tiny AI ERP startup Campfire is winning so many startups from NetSuite, Accel led a $35M Series A

Identity theft hits 1.1M reports — and authentication fatigue is only getting worse

Mattress Buying: In-Store or Online?

Your Verizon customer service experience is about to feel very different due to an AI overhaul

Kumo’s ‘relational foundation model’ predicts the future your LLM can’t see

Project Vend: Can Claude run a small shop? (And why does that matter?)

Stung by customer losses, Comcast says all its new plans have unlimited data

Lessons learned from agentic AI leaders reveal critical deployment strategies for enterprises

Here’s why I would avoid the big carrier stores in 2025

The $177 million AT&T data breach settlement could mean a payout for you - how to qualify

Verizon Is Enlisting Google's AI to Resolve Support Calls on the First Try

Puzzle Corner Archives

Verizon's customer service revamp includes AI - and emailing the CEO

Verizon is giving away free swag to mark its customer support upgrades — here’s how to get in on it

AT&T customer? You might get a cut of $177 million data breach settlement

Human-centric AI delivered at scale is the NiCE approach to CX

T-Mobile's Starlink satellite service launches in July - here's who can get it for free

Nordic Semiconductor Acquires Memfault

Verizon's Project 624 Is an AI-Powered Customer Service Initiative

Verizon adopts Google’s Gemini AI to help customers solve ‘complex’ issues

T-Mobile launching T-Satellite with Starlink next month, working with Apple on satellite enabled apps

Behind the scenes: Redpanda Cloud's response to the GCP outage

HCP Vault Secrets End of Life

Salesforce hikes Slack prices, adds AI tools for all paid users

Apple looking to make 'premium' priced folding iPhones starting next year, analyst says

Puzzle Corner

If You Were Surprised by an Amazon Refund From Years Ago, Here's Why

Observability startup Coralogix becomes a unicorn, eyes India expansion

Telephone Exchanges in the UK

Starlink Speeds Are Improving, But Only 17% of Customers Get the FCC’s Minimum

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