Published on: 2025-07-08 14:01:00
Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time. The company claims this technology will enhance customer understanding and satisfaction. "When you have an Indian agent on the line, sometimes it's hard to hear, to understand," Deputy Chief Executive Officer Thomas Mackenbrock told Bloomberg. "[This technology can] neutralize the accent of the Indian spea
Keywords: accent ai speech technology teleperformance
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